Teams at Aspire Technology Solutions

Provide 1st-line service desk support while completing a Level 3 IT Support Technician Apprenticeship. Handle support tickets, password resets, new user setup, desktop/laptop configuration, telephony rollouts and infrastructure refresh assistance. Communicate with customers via phone, email and the Aspire Portal, work to SLAs and support senior engineers on projects.

Provide 1st-line service desk support handling tickets via phone, email and the Aspire Portal. Diagnose and resolve hardware/software issues, perform desktop/laptop setups, password resets, new user provisioning, telephony rollouts and infrastructure refresh assistance. Liaise with customers and internal teams, work to SLAs, support senior engineers on projects, and develop IT skills through a Level 3 apprenticeship.

Own the full sales cycle for IT and cybersecurity solutions in Glasgow: build territory and pipeline via multi-channel outreach, work with pre-sales to design bespoke solutions, lead presentations and negotiations, close new clients, and drive regional growth through field engagement and networking.