Jobs at Asociacion Puertorriquenos en Marcha

Provides administrative and quality assurance support to a Community Umbrella Agency’s Quality Assurance Department. Interprets child welfare regulations and internal standards, tracks critical program data, reconciles information across applications, supports compliance activities, and communicates regulatory updates. Requires strong writing, communication, judgment, problem-solving, customer service, Microsoft Office, database, and data-entry skills. The role supports child welfare services and may require FBI, child abuse, and criminal history clearances.

Provides administrative support for HR operations, including maintaining personnel records, updating HRIS data, coordinating recruitment and onboarding, processing employee changes, tracking compliance documentation, and assisting with payroll, benefits, audits, and employee inquiries. The role requires strong organization, confidentiality, communication, customer service, and data-entry skills.

Supervises case managers, a case aide, and an outcome specialist providing child welfare case management. Responsibilities include assigning and reviewing cases, coaching and evaluating staff, ensuring regulatory compliance, supporting permanency and reunification, participating in family conferences and court hearings, documenting services, facilitating case closure, and providing rotating on-call support.

Ensures child, youth, and family services comply with Pennsylvania law, state regulations, DHS guidelines, contracts, and internal standards. Conducts interviews, reviews case and personnel records, investigates service concerns, identifies corrective actions, develops policies, coordinates audit data, and maintains compliance documentation. Produces narrative reports and advises leadership on regulatory updates and program quality findings.

Administer and maintain servers, operating systems, networks, security tools, applications, endpoints, backups, and data-center infrastructure. Troubleshoot systems, investigate event logs, monitor performance and hardware health, support help-desk activities, conduct system audits, and assist with server implementation and cloud integration projects. The role also supports IT initiatives, infrastructure security, and technology strategy.

Provide case support under CUA Case Managers: conduct home, school, and community visits; supervise and transport children for appointments and visits; document activities in ECMS; attend meetings and court as needed; perform clerical tasks; provide on-call emergency coverage and homemaker training to support family safety and permanency.

Administer, configure, and enhance the NetSuite ERP environment; support end users; design solutions with business partners; manage customizations, workflows, roles, integrations, documentation, and liaise with consultants and NetSuite ACS.

Manage a caseload of children and families in the child welfare system through regular home visits, assessments, Family Service Plans, coordination with DHS and providers, court participation, crisis intervention, documentation in ECMS, and on-call emergency coverage to support permanency and child safety.

Coordinate Strengthening Families initiatives by building community partnerships, facilitating Parent Cafes and workshops, conducting outreach and follow-up, training parent hosts, documenting activities, and supporting case management and prevention teams to improve child safety, permanency, and family well-being within the CUA service area.