Teams at Asociacion Puertorriquenos en Marcha

Provides administrative and quality assurance support to a Community Umbrella Agency’s Quality Assurance Department. Interprets child welfare regulations and internal standards, tracks critical program data, reconciles information across applications, supports compliance activities, and communicates regulatory updates. Requires strong writing, communication, judgment, problem-solving, customer service, Microsoft Office, database, and data-entry skills. The role supports child welfare services and may require FBI, child abuse, and criminal history clearances.

Provides administrative support for HR operations, including maintaining personnel records, updating HRIS data, coordinating recruitment and onboarding, processing employee changes, tracking compliance documentation, and assisting with payroll, benefits, audits, and employee inquiries. The role requires strong organization, confidentiality, communication, customer service, and data-entry skills.

Supervises case managers, a case aide, and an outcome specialist providing child welfare case management. Responsibilities include assigning and reviewing cases, coaching and evaluating staff, ensuring regulatory compliance, supporting permanency and reunification, participating in family conferences and court hearings, documenting services, facilitating case closure, and providing rotating on-call support.