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eCommerce • Retail
Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.
eCommerce • Retail
Create and edit high-volume static and video advertising for Newton Baby and other bedding brands across Meta, TikTok, and YouTube. Transform UGC and creator footage into polished ad variants, execute rapid iterations, organize and QA assets, build reusable templates, and maintain brand consistency. Collaborate with creatives, copywriters, directors, growth teams, and media buyers to produce performance-focused DTC advertising.
eCommerce • Retail
Develop and maintain business-critical applications and internal platforms using Node.js, TypeScript, React, microservices, APIs, event-driven architectures, and cloud technologies. Own features end-to-end from requirements and technical design through deployment and production iteration. Collaborate with Product, DevOps, Data, and Engineering teams, contribute to scalable system design and code quality, and apply AI-assisted development practices to improve efficiency and solutions.








