Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Lead Direct-to-Consumer e-commerce product initiatives focused on improving conversion rates and the customer journey. Own product strategy, prioritization, requirements, experimentation, and optimization from discovery through launch. Collaborate with Engineering, Design, Marketing, UX Research, Data, and senior leadership to identify growth opportunities, define features, conduct competitive research, and deliver customer-facing digital experiences.

Supports purchasing, sourcing, planning, and inbound logistics for a U.S.-based mattress manufacturing operation. Responsibilities include managing purchase orders, coordinating with suppliers, tracking shipments and receipts, reconciling deliveries, maintaining landed-cost records, ordering supplies, and resolving shortages or delays. The role requires accurate recordkeeping, cross-functional communication, and proactive supply issue management. It is hybrid in Clarksville, Tennessee, with travel to a manufacturing partner in Greenbrier, Tennessee, up to 10%.