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eCommerce • Retail
Lead end-to-end performance of customer-facing conversational AI and knowledge base. Design, test, and optimize AI conversations, define intents and success metrics, analyze KPIs, maintain enterprise knowledge, run continuous improvement using analytics and experimentation, and partner cross-functionally to improve CX and business outcomes.
eCommerce • Retail
Build analytical infrastructure and measurement frameworks for new growth channels. Evaluate performance across channels, design AI-powered automations and tools, maintain BigQuery semantic layer, build dashboards and self-service analytics, and partner with Marketing, Product, and Business to deploy end-to-end data solutions.
eCommerce • Retail
Build and own end-to-end commerce features and admin experiences. Design scalable microservices and event-driven workflows, work in a Scala-based monolith, and operate AWS production systems. Collaborate with Product, Design, and DevOps to deliver performant, testable, and observable services and UIs.








