Jobs at Arrow International

Manages relationships with gaming organization leaders, serving as the primary contact for Arrow International. Develops and coordinates promotional schedules, strategies, and offers to drive retention and engagement while meeting budget and legal requirements. Supports new deployments, resolves issues, manages timelines across multiple organizations, identifies expansion opportunities, and contributes to process improvement. Requires strong organization, communication, collaboration, business judgment, and adaptability, with gaming KPI knowledge preferred.

Leads enterprise compensation strategy, job architecture, pay structures, market benchmarking, pay equity, merit and bonus cycles, executive compensation, commission plans, and compensation budgeting. Partners with Finance, HR, executives, and managers on pay decisions, compliance, forecasting, benefits, and talent strategies. Oversees compensation professionals, data security, compensation technology, and communication of pay programs.

The Account Executive will focus primarily on new business development while maintaining existing accounts. Responsibilities include building relationships with local organizations, promoting charitable gaming products, increasing revenue and member engagement, training customers on compliant gaming operations, analyzing performance, and supporting reporting and regulatory adherence. The role requires strong communication, independent problem-solving, relationship-building, and willingness to work with veteran and fraternal organizations.

Processes invoices, check requests, check runs, and ACH payments; reconciles vendor statements; resolves discrepancies; matches purchase orders; maintains vendor tax information; responds to vendor inquiries; and supports accounting operations. The role requires strong Excel skills, attention to detail, organizational ability, and basic accounts receivable and data-entry knowledge.

The Regional Sales Manager grows sales and market share across assigned states through account management, business development, customer visits, and product expertise. Responsibilities include developing customer relationships, creating game concepts, promoting products, forecasting sales, monitoring market trends, coordinating with production and design teams, supporting order fulfillment, and resolving customer issues. Regular travel to customer meetings, trade shows, and industry events is required.

Develop new business and maintain existing accounts for charitable gaming products. Build relationships with veteran, fraternal, and other local organizations; promote products and revenue-generating programs; train clients on compliant gaming operations; analyze member-play performance; and support reporting and regulatory adherence. The role requires strong communication, independent problem-solving, trust-building, and frequent customer engagement.

Manage relationships with organization leaders across an assigned eGaming market. Develop and implement promotional schedules, strategies, and engagement offers while coordinating with sales and eGaming teams. Serve as the primary organizational contact, support new deployments, manage budgets and timelines, ensure promotional compliance, resolve issues, and identify deployment opportunities. The role also contributes to process improvement and customer satisfaction.

Provides front-office and sales administration support, including answering phones, taking customer orders, responding to customers, forwarding invoices, preparing promotional and online materials, assisting with bookkeeping and sales reports, and coordinating with sales, management, and warehouse teams.

Leads Arrow International’s integrated marketing strategy, planning, budgeting, brand and content, digital and web, campaigns, marketing operations, and performance measurement. Builds scalable processes and capabilities, manages marketing teams and external partners, collaborates with product, channel, sales, legal, and technology leaders, and ensures compliant marketing execution in a regulated, distributor-driven B2B/B2C environment.

Analyze account and sales representative or distributor data, track incentives, rebates, discounts, and commissions, and prepare reports, presentations, and dashboards. Collaborate with sales, finance, executives, distributors, and other stakeholders to evaluate incentive programs, identify trends, ensure accurate payments and compliance, and recommend improvements.

Develop slot-style game mathematical models using probability, C#, and prize-first game engines. Translate game concepts into software, maintain game metrics and PAR sheets, analyze North American slot-market trends, and collaborate with game designers to create engaging player experiences. The role requires strong organization, adaptability, and willingness to work occasional overtime or weekends, with limited travel.

Develops and manages channel strategy, plans, merchandising, promotions, distribution, and performance initiatives. Analyzes sales, shipment, sell-through, inventory, and market data to identify growth opportunities and support decisions. Partners with Sales, Marketing, Product Management, Finance, Supply Chain, distributors, customers, and internal stakeholders to execute initiatives, improve processes, and establish channel-management best practices.

Lead day-to-day production of multiple game development projects from concept to release. Build schedules and roadmaps, manage cross-functional priorities, identify risks and blockers, coordinate sprint planning and release readiness, track project health, and improve production processes to deliver high-quality games predictably.

Develops and executes software test plans and scripts for electronic gaming products, tracks and verifies defects, leads defect reviews and milestone handoffs, supports root cause analysis, and communicates issues across product development teams. The role prepares project status and completion reports, ensures functional, technical, and regulatory quality, contributes to process improvements, escalates project concerns, and mentors associate SQA engineers.

Develops and enhances server-based electronic gaming software, provides technical direction and architecture, collaborates with product management, supports production systems, tests and debugs applications, researches experimental designs, and mentors junior developers. The role requires strong C#/.NET and SQL Server expertise, complex software system design experience, object-oriented development knowledge, Agile experience, and a background in casino, charitable, or online gaming.

Develops and executes software test plans and scripts for electronic gaming products, tracks and reproduces defects, leads defect reviews and milestone meetings, supports root cause analysis, and coordinates issue resolution with development teams. The role also contributes to project reporting, process improvements, escalations, and completion reports while mentoring associate SQA engineers.

Supports game design pre-production by scheduling play sessions, coordinating math feedback, running design and math reviews, tracking schedules and risks, maintaining documentation, and following up on cross-functional tasks. Works with the Senior Producer to keep games progressing through the development pipeline, improve production processes, and maintain alignment across creative and technical teams.

Sells and delivers products, services customers, covers Sales Representative routes, and helps achieve sales objectives. The role requires customer service, communication, organization, teamwork, physical lifting, commercial vehicle operation, flexible scheduling, and travel across multiple sales routes, including occasional overnight travel.

Provide technical support for e-gaming products: diagnose and resolve hardware/software issues, log and dispatch service calls (Salesforce), perform on-site installations, assist with systems integration, train distributors/employees, write technical documentation, and cover after-hours support rotation.

Manages account relationships and promotional programs for organizations in Ohio. Develops retention and engagement promotions, coordinates schedules and deployments, manages budgets and compliance, resolves organizational issues, supports new implementations, identifies risks and opportunities, and drives process improvements in partnership with sales and e-gaming leadership.