Jobs at Arhaus

Monitors unscheduled, delayed, and backlogged orders to support on-time shipment goals. The specialist maintains order, stock, aging, and ship-date trackers; identifies root causes and trends; coordinates corrective actions with Scheduling, Purchasing, Production, Operations, sales leadership, and corporate teams; prepares reports and production meeting materials; and communicates order risks and status updates.

Manages daily online and eCommerce operations, including order accuracy and fraud checks, delivery scheduling, payments, returns, exchanges, cancellations, custom-order paperwork, and customer issue resolution. Collaborates with client services, logistics, product, sales, and management teams to resolve issues and support customer satisfaction. Also assists with reporting, product delays, pre-collections, SKU corrections, and special projects. Requires weekend availability and onsite work in Boston Heights, Ohio.

Leads an onsite client services call center team by coaching agents, monitoring performance and quality, handling escalated customer issues, managing workflows and schedules, preparing reports, ensuring compliance, and implementing service improvements. Partners with department leadership to optimize customer experience, resolve operational issues, and achieve service KPIs.

Tracks and ships UPS packages and parts orders, follows up on delayed or missing items, prepares packages, updates shipping information, provides reports to Customer Service and Purchasing, and maintains an organized work area. The role requires computer and email use, attention to detail, physical lifting and standing, reliable transportation, and availability for weekends and overtime.

Leads HR operations for a distribution-center workforce, including employee relations, investigations, conflict resolution, disciplinary actions, training, performance management, compensation strategy, workforce analytics, policy compliance, HR systems, and organizational planning. Partners with leadership on strategic HR initiatives and manages a team of site HR representatives.

Leads purchasing and supply chain activities across sourcing, supplier management, inventory, material planning, and purchasing. Oversees supplier performance, material availability, inventory health, KPIs, issue resolution, and cost-reduction initiatives. Provides guidance to buyers, coordinates with operations and logistics teams, resolves shortages and quality concerns, supports sourcing and negotiations, and presents performance updates to management in a manufacturing environment.

Develops and manages seasonal product assortments from concept through launch. Partners with product development, merchandising, planning, buying, sourcing, quality control, web, and vendors to expand assortment opportunities, ensure product and packaging compliance, maintain accurate product information, resolve quality concerns, and support timely website and store launches. Oversees seasonal assortment plans while managing product specifications, purchase orders, vendor relationships, and cross-functional communication.

Design and deliver instructor-led and virtual training for Client Services, develop and maintain learning content using adult learning principles and authoring tools, conduct new-hire onboarding, coach and mentor employees, collaborate with SMEs, assess training effectiveness, and recommend program improvements.

Serves as the functional expert for end-to-end product lifecycle processes across merchandising, planning, buying, sourcing, and product development. Identifies improvement opportunities, documents workflows, develops future-state processes, and uses data and KPIs to measure results. Leads cross-functional process improvement projects, including planning, stakeholder alignment, risk management, communications, training, change adoption, and post-implementation monitoring.

Lead Arhaus' social media strategy and execution across platforms, manage content calendar and team, collaborate with cross-functional partners, oversee creator partnerships, community engagement, performance tracking, and optimization to grow brand awareness and relevance.

Arhaus is seeking candidates for future Corporate Finance roles including FP&A, Accounting, and Treasury. Ideal candidates should have a Bachelor's in Finance or Accounting and advanced Excel skills along with financial analysis knowledge.

Corporate IT roles focus on maintaining infrastructure, enforcing security protocols, optimizing enterprise applications and collaborating with business units to enhance technology solutions.

The Associate Product Developer collaborates with senior management to manage the product development process, ensuring timely launch and quality of products while aligning with strategic goals and enhancing vendor relationships.

The CAD Frame Drawer is responsible for creating and modifying 3D furniture frame models using Solid Works, collaborating with the Product Development department.

Manage purchase orders from creation to receipt, monitor inventory levels, partner with vendors, generate reports and forecasts, analyze sales and trends, and support merchandise planner to meet financial and inventory goals.