Jobs at Arhaus

Supports daily eCommerce operations and customer service by processing website orders, returns, exchanges, adjustments, cancellations, and custom orders. Contacts customers regarding deliveries, balances, order changes, and issue resolution. Reviews orders for accuracy and fraud, prepares documentation, assists with collections and product delays, and collaborates with logistics, sales, product, client services, and management. The hybrid role requires weekend availability, computer proficiency, and occasional lifting under 25 pounds.

Leads an onsite client services call center team by coaching agents, monitoring performance and quality, handling escalated customer issues, managing workflows and schedules, preparing reports, ensuring compliance, and implementing service improvements. Partners with department leadership to optimize customer experience, resolve operational issues, and achieve service KPIs.

Tracks and ships UPS packages and parts orders, follows up on delayed or missing items, prepares packages, updates shipping information, provides reports to Customer Service and Purchasing, and maintains an organized work area. The role requires computer and email use, attention to detail, physical lifting and standing, reliable transportation, and availability for weekends and overtime.

Leads HR operations for a distribution-center workforce, including employee relations, investigations, conflict resolution, disciplinary actions, training, performance management, compensation strategy, workforce analytics, policy compliance, HR systems, and organizational planning. Partners with leadership on strategic HR initiatives and manages a team of site HR representatives.

Leads purchasing and supply chain activities across sourcing, supplier management, inventory, material planning, and purchasing. Oversees supplier performance, material availability, inventory health, KPIs, issue resolution, and cost-reduction initiatives. Provides guidance to buyers, coordinates with operations and logistics teams, resolves shortages and quality concerns, supports sourcing and negotiations, and presents performance updates to management in a manufacturing environment.

Develops and manages seasonal product assortments from concept through launch. Partners with product development, merchandising, planning, buying, sourcing, quality control, web, and vendors to expand assortment opportunities, ensure product and packaging compliance, maintain accurate product information, resolve quality concerns, and support timely website and store launches. Oversees seasonal assortment plans while managing product specifications, purchase orders, vendor relationships, and cross-functional communication.

Design and deliver instructor-led and virtual training for Client Services, develop and maintain learning content using adult learning principles and authoring tools, conduct new-hire onboarding, coach and mentor employees, collaborate with SMEs, assess training effectiveness, and recommend program improvements.

Provides real-time phone, email, and voicemail support to clients, manages warranty and product-related cases, documents interactions, conducts outbound calls, explains next steps, and resolves issues. The role requires accurate case management, strong communication, multitasking, problem-solving, follow-up, and achievement of contact-center KPIs in a hybrid schedule with rotating Saturdays.

Serves as the functional expert for end-to-end product lifecycle processes across merchandising, planning, buying, sourcing, and product development. Identifies improvement opportunities, documents workflows, develops future-state processes, and uses data and KPIs to measure results. Leads cross-functional process improvement projects, including planning, stakeholder alignment, risk management, communications, training, change adoption, and post-implementation monitoring.

Supports daily accounting operations through accounts receivable processing, invoicing, payment application, account reconciliation, EDI advance ship notices, and general AP/AR billing activities. Communicates with customers and vendors to resolve discrepancies, generates basic reports, maintains accurate financial records, and collaborates with AP, Payroll, and other teams. This is a full-time hourly office position with occasional overtime.

Lead Arhaus' social media strategy and execution across platforms, manage content calendar and team, collaborate with cross-functional partners, oversee creator partnerships, community engagement, performance tracking, and optimization to grow brand awareness and relevance.

Manage international transport logistics, ensuring timely movement of shipments. Coordinate with vendors and oversee freight expenditures while maintaining compliance with regulations.

Coordinate and execute WMS waving processes to optimize route capacity and ensure timely DC picking. Pre-wave routes using the delivery schedule and route calendar, create SOPs for wave research, manage add-ons and inventory adjustments, and support Transportation Management System activities to prevent order delays and reduce cost per stop.

Process and validate daily truck manifests and routes, research orders in Storis, update route trackers, submit acknowledgements to hubs, handle Salesforce cases and escalations, communicate changes with stores and warehouse partners, and follow SOPs to ensure timely, accurate shipping while maintaining high customer service and operational efficiency.

Lead weekend outbound operations: supervise associates and temps, manage putaway and picking/staging for shipment, create daily assignments and shift plans, enforce safety and quality, maintain inventory accuracy, and improve warehouse processes.

Arhaus is seeking candidates for future Corporate Finance roles including FP&A, Accounting, and Treasury. Ideal candidates should have a Bachelor's in Finance or Accounting and advanced Excel skills along with financial analysis knowledge.

Corporate IT roles focus on maintaining infrastructure, enforcing security protocols, optimizing enterprise applications and collaborating with business units to enhance technology solutions.

The Associate Product Developer collaborates with senior management to manage the product development process, ensuring timely launch and quality of products while aligning with strategic goals and enhancing vendor relationships.

The CAD Frame Drawer is responsible for creating and modifying 3D furniture frame models using Solid Works, collaborating with the Product Development department.

Manage purchase orders from creation to receipt, monitor inventory levels, partner with vendors, generate reports and forecasts, analyze sales and trends, and support merchandise planner to meet financial and inventory goals.