Teams at Arhaus

Manages daily online and eCommerce operations, including order accuracy and fraud checks, delivery scheduling, payments, returns, exchanges, cancellations, custom-order paperwork, and customer issue resolution. Collaborates with client services, logistics, product, sales, and management teams to resolve issues and support customer satisfaction. Also assists with reporting, product delays, pre-collections, SKU corrections, and special projects. Requires weekend availability and onsite work in Boston Heights, Ohio.

Maximize web and phone sales by assisting customers with furniture selections, orders, payments, delivery scheduling, product availability, returns, exchanges, and issue resolution. Maintain customer relationships through delivery, provide accurate service in accordance with company policies, and support sales consultants and managers. The role requires strong communication, organization, multitasking, follow-up, computer proficiency, prior selling experience, and availability for variable weekday and weekend schedules.

Leads an onsite client services call center team by coaching agents, monitoring performance and quality, handling escalated customer issues, managing workflows and schedules, preparing reports, ensuring compliance, and implementing service improvements. Partners with department leadership to optimize customer experience, resolve operational issues, and achieve service KPIs.