Jobs at Arctiq

Leads organizational change management for IT, technology, and digital transformation initiatives. Responsibilities include assessing change impacts, developing change, communications, training, sponsor engagement, reinforcement, and resistance management plans, conducting readiness assessments, facilitating stakeholder workshops, and supporting adoption. The role partners with project teams and business leaders across Agile and Waterfall environments and requires daily onsite presence in Regina, Saskatchewan.

Develop and implement scalable ServiceNow solutions across ITSM, CMDB, ITOM, Service Portal, SPM, and custom applications. Build REST-based integrations using JavaScript, JSON, XML, Scripted REST APIs, and IntegrationHub. Manage SSO, MID Server, Flow Designer, workflows, CMDB quality, Discovery, and Service Mapping. Provide platform troubleshooting and L2/L3 support while contributing to code reviews, releases, upgrades, and cross-functional requirements gathering.

Design, develop, configure, and support ServiceNow solutions across Discovery, CMDB, Strategic Portfolio Management, IT Asset Management, custom applications, integrations, and platform governance. Build workflows and automation, maintain CMDB quality, support asset processes and enterprise integrations, participate in upgrades and incident resolution, and mentor junior developers. Lead technical design, code reviews, estimation, architecture reviews, and continuous improvement initiatives.

Supports data-driven decision-making by analyzing business processes, workflows, systems, and data. Translates stakeholder needs into requirements, coordinates testing and implementation, documents procedures, resolves technical issues, and recommends process improvements. The role also supports project coordination, milestone tracking, quality assurance, and operational efficiency initiatives. This is a 1–2 month onsite contract in Suwanee, Georgia.

Designs and implements intelligent automation across ITSM, IT operations, observability, asset management, and employee support. Builds AI-assisted workflows, self-service capabilities, integrations, APIs, event-driven automations, automated remediation, and predictive operations. Partners with infrastructure, security, service desk, and business teams to modernize ITSM platforms, improve service delivery, reduce manual work, and measure operational outcomes. Ensures solutions meet security, governance, compliance, documentation, and audit requirements.

Leads cybersecurity pre-sales architecture, customer discovery, workshops, solution design, proposals, presentations, pricing support, and executive engagement. Develops secure architectures and managed security service offerings across security operations, identity, cloud, data, network, zero trust, vulnerability management, application security, and GRC. Partners with sales, delivery, finance, technology vendors, and customers throughout the opportunity lifecycle, ensuring solutions are commercially viable and deliverable.

Develop and maintain scalable full-stack software using .NET and Angular. Responsibilities include front-end and back-end development, technical leadership, mentoring, architecture collaboration, code reviews, unit testing, quality assurance, troubleshooting, and cross-functional delivery of integrated software solutions.

Proactively hunts threats across multi-tenant client environments using SIEM, EDR, NDR, threat intelligence, and endpoint/network telemetry. Investigates indicators of compromise, anomalies, and attacker behaviors; develops detection rules; supports incident response; and recommends security control improvements. The role also documents findings, maintains client security tools, collaborates with internal teams, and engages clients during onboarding, security reviews, and post-incident briefings.

Owns accounts receivable processes, including customer invoicing, cash application, collections, account reconciliation, billing dispute resolution, aging management, and month-end close support. The role maintains accurate customer records, resolves payment discrepancies, supports audits, and collaborates with Sales, Operations, Finance, and customers to improve billing accuracy and cash flow.

Designs, deploys, manages, and improves Microsoft Sentinel environments for clients. Responsibilities include architecting data ingestion and integrations, developing detection logic and SOAR playbooks, translating business requirements into technical solutions, resolving platform issues, supporting cybersecurity initiatives, handling escalations, documenting systems, and reporting project progress. Requires strong information security experience, Sentinel administration expertise, KQL proficiency, networking and systems administration knowledge, and at least five years of security experience.

Supports Client Directors and customers through quoting, order processing, opportunity registrations, vendor and distributor coordination, product sourcing, logistics, returns, reporting, and sales process improvement. The role also maintains vendor relationships, completes certifications, supports client meetings, trains new team members, and handles special projects. It requires 2–3 years of IT sales support experience, knowledge of the IT channel, strong organizational and communication skills, and proficiency with Microsoft Office.

Lead enterprise Power BI and Microsoft Fabric analytics initiatives from strategy through implementation. Responsibilities include designing semantic models, DAX, SQL queries, dashboards, row-level security, dataflows, pipelines, Lakehouse and Data Warehouse solutions, Spark notebooks, deployment pipelines, workspace governance, and data governance. The role partners with senior stakeholders, standardizes KPIs, enables self-service analytics, and supports analytics modernization in regulated industries.

Leads networking architecture strategy for managed services, defining reference architectures, design standards, technology roadmaps, and governance across LAN/WAN, SD-WAN, firewalls, wireless, cloud networking, and SASE. Partners with solution architects on complex pre-sales engagements, evaluates vendors and platforms, drives automation and AI-enabled monitoring, reviews customer designs, documents standards, and mentors engineering teams.

Drive consultative sales of IT products, professional services, and managed services across infrastructure, security, cloud, and platform engineering. Build and maintain client and partner relationships, identify and qualify prospects, forecast sales, develop proposals and RFP responses, negotiate pricing and contracts, and achieve gross profit and sales quota targets. Translate technical solutions into business value while collaborating with sales leadership and internal delivery teams.

Monitor, investigate, triage, and contain data loss prevention alerts across endpoints, email, cloud applications, collaboration platforms, and repositories. Manage and optimize DLP policies, detection rules, data classification, sensitive information types, and exceptions. Collaborate with SOC, incident response, legal, privacy, and business teams to assess incidents, reduce false positives, document findings, and align controls with security and compliance requirements.

Coordinate IAM and PAM account governance initiatives across Linux, Windows, AWS, Azure, and Oracle environments. Review account scans, determine ownership and usage, coordinate inactive-account cleanup, assess human and non-human accounts, and define mitigating controls. Analyze CMDB and IAM inventory gaps, review SSO, MFA, RBAC, and ServiceNow controls, coordinate remediation with application owners, track progress, and support risk exception processes across cross-functional teams.

Develop and execute technology sales strategies for the Canadian federal government. Build relationships with departments, agencies, procurement teams, partners, and executives; identify and close complex IT opportunities; manage pipelines and forecasts; navigate RFPs, RFIs, RFQs, standing offers, and supply arrangements; coordinate proposals and solutions with technical teams; expand existing accounts; and achieve revenue, gross profit, and quota targets.

Leads technical pre-sales engagements by identifying customer needs, designing platform engineering solutions, supporting sales conversations, developing BOMs and SOWs, estimating implementation effort, and coordinating service delivery transitions. Provides thought leadership across DevOps, cloud-native platforms, infrastructure automation, observability, APIs, security, and governance. Builds customer and partner relationships, identifies cross-selling opportunities, mentors engineering teams, and contributes to organizational innovation and knowledge sharing.

The Client Director will sell IT solutions, maintain client relations, and drive sales profitability through strategic planning and consultative selling.

The Senior Site Reliability Engineer is responsible for architecting reliability strategies, implementing SRE frameworks, mentoring engineers, and ensuring system resilience and performance in government systems.