Jobs at Arctiq

Operate and improve enterprise Azure infrastructure across platform engineering, networking, resiliency, governance, security, and hybrid connectivity. Build infrastructure as code with Bicep and CI/CD pipelines, automate operations, monitor environments, troubleshoot escalations, execute disaster recovery testing, and support compliance in a regulated financial-services environment. The role also provides third-tier support, participates in on-call rotation, manages ServiceNow changes, and mentors engineers.

Lead the design, administration, security, and optimization of enterprise systems and compute infrastructure. Manage Windows Server, VMware, Azure, Microsoft 365, Active Directory, Citrix VDI, storage, backup, networking, certificates, and integrations. Serve as an expert escalation resource, automate administration with PowerShell, maintain technical documentation, support security and risk reduction efforts, and participate in on-call coverage, occasional overtime, and travel.

Provides sales and operational support to Client Directors and clients, including sourcing IT products, obtaining pricing, preparing quotes, processing orders, coordinating vendors and logistics, handling returns, submitting opportunity registrations and rebate claims, creating reports, and improving processes. The role also supports client meetings, maintains manufacturer and distributor relationships, renews certifications, and trains new team members. Fluency in French is mandatory, and the position is hybrid with regional office requirements.

Provides operational support for a global enterprise network spanning datacenters, branches, hybrid cloud environments, and retail locations. Designs and maintains network architectures, performs root-cause analysis, improves security and performance, automates processes, manages licenses, and participates in on-call incident response. Requires expertise in hybrid cloud networking, network automation, Cisco, Meraki, Palo Alto, wireless security, POS systems, PCI DSS, and SOX compliance. Physical installation and equipment handling are required.

Monitor and triage security alerts across SIEM, EDR/XDR, identity, email, network, and cloud environments. Investigate suspicious activity, execute response playbooks, document cases, meet SLAs, and collaborate with clients, engineering, and detection teams. The role includes continuous SOC improvement, shift work, weekends, holidays, and occasional on-call escalations.

Monitor and triage security alerts across SIEM, EDR/XDR, identity, email, network, and cloud environments. Investigate suspicious activity, apply MITRE ATT&CK and cyber kill chain concepts, execute response playbooks, document cases, meet SLAs, and collaborate with detection engineering and client teams. The role operates on rotating day, swing, or night shifts in a 24x7 SOC and supports continuous improvement of detections, automations, and procedures.

Designs, builds, and operates production-grade data, machine learning, and generative AI solutions. Responsibilities include scalable batch and streaming pipelines, lakehouse architecture, data modeling, governance, model deployment, MLOps, CI/CD, infrastructure as code, observability, and agentic software development. The role may support fixed-price client delivery across Azure, AWS, and GCP or internal analytics on Azure Databricks, including data integration and quote-to-cash automation.

Drive consultative sales of IT products, professional services, and managed services. Develop client and partner relationships, identify prospects, qualify opportunities, forecast sales, create proposals and RFP responses, negotiate pricing and contracts, and achieve gross profit and sales quota targets. Advise clients on infrastructure, cloud, security, and platform engineering solutions while collaborating with internal teams to deliver customer outcomes.

Administer and optimize enterprise end-user computing environments, including SCCM/MECM, Microsoft Intune, Windows Autopilot, application deployment, patching, operating system lifecycle management, endpoint security, mobile device management, BYOD, backup and recovery, asset management, and endpoint monitoring. Provide dedicated remote client support, troubleshoot enterprise desktop and print services, remediate vulnerabilities, and improve digital employee experience and endpoint reliability.

Leads customer-facing Microsoft 365, Intune, Windows Autopilot, Purview, and endpoint security projects. Responsibilities include assessments, solution design, customer sign-off, implementation, migrations, security configuration, documentation, scope management, effort estimation, stakeholder reporting, and mentoring consultants. The role requires extensive Microsoft endpoint and cloud administration experience, PowerShell and Graph automation, relevant Microsoft certifications, and occasional customer travel.

Leads the Sales Operations team and supports sales leaders through process optimization, CRM management, quotation and order processing, performance analysis, and cross-functional collaboration. The role owns improvements across sales tools including HubSpot, Aviso, ConnectWise, and NetSuite, drives operational efficiency, provides leadership insights, and develops sales enablement programs.

Build and lead SRE practices across application teams, establishing SLOs, SLIs, error budgets, production-readiness standards, release gates, and incident follow-through. Configure Dynatrace reliability monitoring, ServiceNow alerting, CI/CD checks, synthetic testing, dashboards, and rollback strategies. Guide teams through reliability-focused delivery waves, on-call support, blameless reviews, and DORA reporting while developing reusable templates and golden paths. Partner with engineering and business stakeholders to drive adoption, communicate outcomes, and improve operational resilience.

Lead SRE enablement across application teams by establishing SLOs, SLIs, error budgets, production-readiness checks, release gates, observability practices, and incident follow-through. Build Dynatrace reliability frameworks, integrate alerting with ServiceNow, support CI/CD and blue-green releases, report DORA metrics, participate in on-call, conduct blameless reviews, and establish standardized SRE practices through a Center of Excellence.

Own full-cycle recruiting for technical client roles across contract, contract-to-hire, and direct-hire placements. Partner with clients and hiring leaders, source and evaluate candidates, manage interviews and offers, negotiate placements, maintain talent pipelines, provide market intelligence, and support onboarding, retention, and redeployment. Improve recruiting processes and represent the company throughout the candidate and client experience.

Leads cybersecurity pre-sales architecture, customer discovery, workshops, solution design, proposals, presentations, pricing support, and executive engagement. Develops secure architectures and managed security service offerings across security operations, identity, cloud, data, network, zero trust, vulnerability management, application security, and GRC. Partners with sales, delivery, finance, technology vendors, and customers throughout the opportunity lifecycle, ensuring solutions are commercially viable and deliverable.

Develop and maintain scalable full-stack software using .NET and Angular. Responsibilities include front-end and back-end development, technical leadership, mentoring, architecture collaboration, code reviews, unit testing, quality assurance, troubleshooting, and cross-functional delivery of integrated software solutions.

Supports Client Directors and customers through quoting, order processing, opportunity registrations, vendor and distributor coordination, product sourcing, logistics, returns, reporting, and sales process improvement. The role also maintains vendor relationships, completes certifications, supports client meetings, trains new team members, and handles special projects. It requires 2–3 years of IT sales support experience, knowledge of the IT channel, strong organizational and communication skills, and proficiency with Microsoft Office.

Leads networking architecture strategy for managed services, defining reference architectures, design standards, technology roadmaps, and governance across LAN/WAN, SD-WAN, firewalls, wireless, cloud networking, and SASE. Partners with solution architects on complex pre-sales engagements, evaluates vendors and platforms, drives automation and AI-enabled monitoring, reviews customer designs, documents standards, and mentors engineering teams.

Drive consultative sales of IT products, professional services, and managed services across infrastructure, security, cloud, and platform engineering. Build and maintain client and partner relationships, identify and qualify prospects, forecast sales, develop proposals and RFP responses, negotiate pricing and contracts, and achieve gross profit and sales quota targets. Translate technical solutions into business value while collaborating with sales leadership and internal delivery teams.

Develop and execute technology sales strategies for the Canadian federal government. Build relationships with departments, agencies, procurement teams, partners, and executives; identify and close complex IT opportunities; manage pipelines and forecasts; navigate RFPs, RFIs, RFQs, standing offers, and supply arrangements; coordinate proposals and solutions with technical teams; expand existing accounts; and achieve revenue, gross profit, and quota targets.