Jobs at Arbor Education

Owns the operational health of customer data migrations across Arbor products. Executes and monitors migrations, troubleshoots failures, performs root-cause analysis, improves observability, validates data integrity, and manages operational readiness. The role partners with onboarding, support, and platform teams; defines triage and escalation processes; communicates risks and status; maintains documentation; and mentors team members while driving continuous improvement.

Leads platform operations across SRE, security engineering, and developer experience for Arbor’s SaaS applications. Owns availability, SLOs, incident management, vulnerability remediation, internal developer platforms, CI/CD, production ownership, and engineering productivity metrics. Builds engineering leadership, drives cross-functional accountability, and oversees cloud and infrastructure standards using AWS and Terraform. The role also guides responsible AIOps adoption, compliance alignment, and operational transformation across multiple products and markets.

Owns architecture, technical strategy, and roadmaps across Arbor’s core product suite and multiple engineering teams. The role guides architectural transformation, AI-first SDLC adoption, system design, technical debt reduction, and complex initiative delivery. It partners with product and engineering leadership, mentors Technical Leads and Senior Engineers, leads architectural reviews, and ensures quality, reliability, security, and compliance standards. This is a strategic technical leadership role focused on coaching and delivery rather than hands-on coding.

Lead the technical direction and architecture for Arbor’s data platform, spanning transactional, analytical, and AI systems. Define target architectures, guide technical leads, support product delivery, and enable AI-first engineering through LLM orchestration, RAG, and real-time inference infrastructure. The role includes mentoring, architectural reviews, data governance, security, compliance, observability, DataOps, cloud platform cost optimization, and cross-functional collaboration with product and commercial leaders.

The Site Reliability Engineer will improve platform availability, scalability, observability, and resilience. Responsibilities include performance monitoring, SLO implementation, capacity planning, infrastructure automation, incident response, disaster recovery testing, runbook development, postmortems, and collaboration with engineering and platform teams. The role requires Terraform, database, messaging, nginx, monitoring, and SRE experience, with Docker and additional cloud-platform experience beneficial.

Leads the Migration Operations team, managing engineers, capacity, hiring, delivery, and operational quality. Oversees migration readiness, SLAs, triage, incident reviews, risk assessments, escalation, documentation, and automation initiatives. Partners with Product, Platform, Onboarding, and Support teams to improve migration reliability, throughput, and customer communication across products and countries.

The Senior Migrations Engineer will develop and maintain the Migrations Platform, ensure reliable migrations, and support onboarding of new schools, emphasizing collaboration and quality improvement.

Lead design and implementation of scalable PHP-based features and services, produce documentation and tests, mentor engineers, run reviews and tech sessions, and collaborate with PM, QA, and tech leads to deliver high-impact product improvements.

Lead policy, market, competitor, customer, and strategic insights for Arbor’s education technology business. Analyze internal school data to identify national trends, guide strategy, and produce evidence-based thought leadership. Represent Arbor with the DfE, policymakers, think tanks, and sector influencers; monitor policy and legislative developments; advise leadership on risks and opportunities; and support PR and brand activity through data-led stories.

The Senior DevOps Engineer will improve the Arbor platform’s resilience, performance, scalability, and infrastructure maturity. Responsibilities include enhancing high availability, testing, disaster recovery, CI/CD pipelines, deployment patterns, incident response, post-mortems, documentation, and knowledge sharing. The role requires extensive experience with AWS, large-scale distributed cloud platforms, Infrastructure as Code, databases, messaging systems, reverse proxies, monitoring tools, and containerization.

Lead development of high-impact backend features for Arbor's core systems: design scalable PHP services, integrate third-party APIs, improve test coverage, author documentation, mentor engineers, and drive quality and delivery improvements across the team.

The Site Reliability Technical Lead will oversee system design, enhance platform reliability, manage incidents, drive automation, and mentor engineers to ensure scalable and secure solutions.

Lead a single engineering team with hands-on coding, own team architecture, drive AI-augmented tooling adoption, manage and mentor engineers, run technical hiring, align delivery to portfolio roadmaps, and use data to improve processes and quality.

Lead product marketing for a core product suite: define GTM strategy, launch features, drive adoption and retention, enable Sales and Customer Success with messaging and collateral, analyze metrics and user feedback, and integrate AI tooling to automate and enhance marketing delivery.

The Brand and Content Marketing Manager will drive brand strategy, develop high-impact campaigns, manage a content calendar and production, ensure brand consistency, and enhance collaboration across teams while achieving lead generation targets.

Ensure platform availability, scalability, observability and capacity planning. Monitor performance, implement SLOs, improve monitoring and alerting, create runbooks and DR tests, support incident response and blameless postmortems, collaborate with platform and engineering teams to design resilient, scalable solutions and maintain documentation and playbooks.