Jobs at Arbor Education

Own the product vision, strategy, roadmap, backlog, and delivery of HRIS capabilities for school stakeholders. Lead requirements gathering, prioritisation, agile ceremonies, UX iteration, compliance, and cross-functional delivery. Partner with engineering, design, sales, marketing, finance, and legal teams to support commercial growth and product launches. Represent the platform with customers and education stakeholders while using product analytics to guide decisions and continuous improvement.

Manage payroll implementations for schools and Multi-Academy Trusts, including parallel payroll runs, detailed YTD reconciliations, data validation, system audits, compliance checks, and discrepancy resolution. The role ensures accurate payroll builds, adherence to UK payroll and pension legislation, and effective operational handover. Responsibilities also include maintaining system frameworks, preparing reconciliation documentation and payroll journals, supporting stakeholders, and following UK GDPR and information security protocols.

Lead Arbor’s centralized product design function, setting design strategy, standards, systems, and ways of working across its B2B SaaS product portfolio. Manage and mentor designers, integrate design practices across acquired products, advocate for design at leadership level, and drive usability through research and testing. Partner with product and engineering leaders on product strategy, UX/UI improvements, design systems, and AI-augmented workflows.

Improve the resilience, performance, scalability, and maturity of Arbor’s platform infrastructure. Responsibilities include enhancing high availability, testing, disaster recovery, CI/CD pipelines, deployment patterns, incident response, post-mortems, documentation, and knowledge sharing. The role works closely with platform, SRE, architecture, and engineering teams while operating large-scale AWS cloud systems and infrastructure as code.

Manage onboarding projects for schools transitioning to Arbor’s systems, including data migrations, training resources, stakeholder meetings, risk management, change control, reporting, and customer support. The role serves as a key contact for schools, coordinates with internal implementation teams, and ensures projects are completed efficiently while delivering a positive customer experience.

Leads software architecture, technical decision-making, mentoring, and engineering best practices. Collaborates with Tech Leads and QA, DevOps, and Front-End teams to deliver complex features. Creates strategic technical documentation, guides solution design, drives advanced testing and reliability, and develops scalable PHP-based software. Requires strong communication, cloud, API, database, and agile development expertise.

Deliver online and in-person training and consultancy to schools, trusts, and partners using Arbor MIS. Assess customer needs, explain system functionality, support managed services, troubleshoot issues, conduct audits, maintain training materials, and adapt to product and legislative changes. The role requires strong communication, presentation, education-sector knowledge, customer focus, and regular travel to client sites and Arbor offices.

Owns Arbor’s B2B content pipeline and brand channels, producing blogs, case studies, white papers, emails, social content, and visual assets. Manages web publishing, LinkedIn engagement, SEO and AEO workflows, brand governance, and content performance reporting. Partners with product marketing and demand generation to support lead generation, nurture campaigns, and pipeline targets. The role also oversees freelancers and agencies while incorporating AI-assisted workflows to scale content production.

Owns the operational health of customer data migrations across Arbor products. Executes and monitors migrations, troubleshoots failures, performs root-cause analysis, improves observability, validates data integrity, and manages operational readiness. The role partners with onboarding, support, and platform teams; defines triage and escalation processes; communicates risks and status; maintains documentation; and mentors team members while driving continuous improvement.

Leads platform operations across SRE, security engineering, and developer experience for Arbor’s SaaS applications. Owns availability, SLOs, incident management, vulnerability remediation, internal developer platforms, CI/CD, production ownership, and engineering productivity metrics. Builds engineering leadership, drives cross-functional accountability, and oversees cloud and infrastructure standards using AWS and Terraform. The role also guides responsible AIOps adoption, compliance alignment, and operational transformation across multiple products and markets.

Lead the technical direction and architecture for Arbor’s data platform, spanning transactional, analytical, and AI systems. Define target architectures, guide technical leads, support product delivery, and enable AI-first engineering through LLM orchestration, RAG, and real-time inference infrastructure. The role includes mentoring, architectural reviews, data governance, security, compliance, observability, DataOps, cloud platform cost optimization, and cross-functional collaboration with product and commercial leaders.

Leads the Migration Operations team, managing engineers, capacity, hiring, delivery, and operational quality. Oversees migration readiness, SLAs, triage, incident reviews, risk assessments, escalation, documentation, and automation initiatives. Partners with Product, Platform, Onboarding, and Support teams to improve migration reliability, throughput, and customer communication across products and countries.

Lead design and implementation of scalable PHP-based features and services, produce documentation and tests, mentor engineers, run reviews and tech sessions, and collaborate with PM, QA, and tech leads to deliver high-impact product improvements.

Lead policy, market, competitor, customer, and strategic insights for Arbor’s education technology business. Analyze internal school data to identify national trends, guide strategy, and produce evidence-based thought leadership. Represent Arbor with the DfE, policymakers, think tanks, and sector influencers; monitor policy and legislative developments; advise leadership on risks and opportunities; and support PR and brand activity through data-led stories.

The Senior DevOps Engineer will improve the Arbor platform’s resilience, performance, scalability, and infrastructure maturity. Responsibilities include enhancing high availability, testing, disaster recovery, CI/CD pipelines, deployment patterns, incident response, post-mortems, documentation, and knowledge sharing. The role requires extensive experience with AWS, large-scale distributed cloud platforms, Infrastructure as Code, databases, messaging systems, reverse proxies, monitoring tools, and containerization.

Lead development of high-impact backend features for Arbor's core systems: design scalable PHP services, integrate third-party APIs, improve test coverage, author documentation, mentor engineers, and drive quality and delivery improvements across the team.

The Site Reliability Technical Lead will oversee system design, enhance platform reliability, manage incidents, drive automation, and mentor engineers to ensure scalable and secure solutions.

Lead a single engineering team with hands-on coding, own team architecture, drive AI-augmented tooling adoption, manage and mentor engineers, run technical hiring, align delivery to portfolio roadmaps, and use data to improve processes and quality.

Ensure platform availability, scalability, observability and capacity planning. Monitor performance, implement SLOs, improve monitoring and alerting, create runbooks and DR tests, support incident response and blameless postmortems, collaborate with platform and engineering teams to design resilient, scalable solutions and maintain documentation and playbooks.