Teams at APRIL International

Provides primary support for regional business applications, including troubleshooting, health monitoring, UAT, deployments, scripting, access management, reporting, and ticket triage. Provides secondary support for office infrastructure, workstations, mobile devices, onboarding, offboarding, hardware assets, documentation, and software licenses.

Supports regional business applications by troubleshooting issues, monitoring system health, testing releases, executing scripts and queries, managing access, and maintaining support documentation. Provides secondary support for office infrastructure, devices, onboarding, offboarding, hardware assets, and software licenses. Handles ticket prioritization and resolution while collaborating with global application teams.

Provide regional end-user and infrastructure support across multiple offices. Troubleshoot hardware, software, network, server, telephony, and cloud connectivity issues; manage onboarding, maintenance, deployments, assets, procurement, vendors, and compliance. Support Windows Server, Active Directory, Hyper-V, Azure, business applications, and Level 1 investigations. Maintain accurate IT asset records, assist with budgeting, and uphold security standards.