Jobs at Angkas

Manages driver acquisition and onboarding, including recruitment campaigns, events, application processing, document verification, regulatory compliance, and activation tracking. Monitors funnel metrics, maintains onboarding databases, follows up with applicants, reports growth trends, and escalates incomplete or non-compliant applications. The role also supports PA/CPC applications, target achievement, and related operational projects.

Supports driver acquisition and onboarding by managing recruitment campaigns, events, application processing, document verification, regulatory compliance, and onboarding trackers. Monitors funnel performance, follows up with applicants, maintains driver databases, manages PA/CPC applications, reports growth trends, and escalates incomplete or non-compliant applications. The role is a six-month contract requiring operational coordination, reporting, data analysis, and process documentation.

Respond to customer inquiries by phone, email, chat, social media, Telegram, and in-app channels. Resolve issues, provide personalized service to high-value customers, support relationship growth, meet performance targets, follow company procedures, and complete ongoing training. The role requires Tagalog and English communication, shifting schedules, onsite work, and passing a typing test and mock call assessment.

Executes digital and offline campaigns to attract motorcycle driver applicants, manages paid media and field activations, nurtures leads toward onboarding attendance, tracks funnel performance, coordinates onboarding logistics, and reports campaign insights. The role also develops community and partner referral channels, monitors applicant drop-off points, and recommends optimization opportunities across the recruitment journey.

Supports end-to-end procurement activities, including RFQs, purchase orders, supplier quotation comparisons, delivery coordination, quality checks, recordkeeping, audit documentation, payment coordination, and procurement reporting. The role collaborates with internal teams and suppliers to ensure cost-effective, compliant, and timely purchasing. This is a five-month contract with onsite, remote, or hybrid flexibility.

Build and maintain ETL/ELT pipelines using SQL and Python; integrate batch and near-real-time data; create validated datasets for analytics and machine learning; implement data quality checks; monitor pipelines and support incident resolution; collaborate with analysts and ML engineers; and contribute to documentation and continuous improvement in a cloud-based environment.

Leads and develops a customer experience support team, monitors performance, resolves escalated customer issues, conducts quality audits, identifies training needs, and implements process improvements. The role also manages reporting and data analysis, supports service excellence initiatives, provides coaching and feedback, and serves as a rotating weekend support point of contact.

Develops and executes business development strategies, identifies markets and partnership opportunities, negotiates corporate and government partnerships, manages client relationships, conducts market and competitor research, leads business development staff, and achieves growth and revenue targets.

Leads a multi-team engineering organization responsible for customer and driver apps, backend platforms, and operations tools. Owns reliability, incident response, architecture quality, delivery predictability, hiring, performance management, and engineering metrics. Drives secure, cost-efficient, highly available systems and leads the organization’s transition to AI-native engineering practices.

Develop and enhance backend software using Go and Kafka while contributing to application security, Kubernetes architecture, Redis optimization, and PostgreSQL database design. Collaborate cross-functionally, participate in architectural decisions, mentor junior developers, and help build highly scalable and highly available systems.

Executes biker onboarding and retention communications, manages city communication calendars and online communities, monitors biker sentiment, coordinates local support, and launches on-ground and digital campaigns across Laguna. Tracks applicants, activations, reactivations, and campaign costs while recommending improvements. The role requires Filipino and English communication, copywriting, reporting, independent field execution, regular travel, and familiarity with biker activities.

Manages workforce forecasting, staffing schedules, real-time intraday operations, attendance and schedule adherence, SLA performance, and operational reporting. Analyzes contact-center trends and KPIs to optimize staffing, respond to absences or demand spikes, control labor costs, and maintain service levels. The role also communicates schedule changes, supports compliance with labor rules, and serves as a weekend escalation point on rotation.

Supports the creative team by producing and adapting visual assets for biker campaigns, announcements, social media, in-app communications, presentations, and engagement initiatives. The role helps create graphics and layouts that encourage biker activity and support completed bookings and GMV growth. Candidates should have relevant creative or marketing education, basic Adobe Creative Suite skills, strong attention to detail, and a willingness to learn. No professional experience is required, though internship, academic, or portfolio work is advantageous.

Respond to customer inquiries through phone, email, chat, Telegram, social media, and in-app channels. Resolve issues, provide personalized service to high-value customers, support relationship growth, meet performance targets, follow company procedures, and participate in training. The role requires Tagalog and English communication, shifting schedule availability, and onsite work.

Leads the onboarding and early success journey for newly signed-up riders. Designs milestone-based programs, analyzes rider behavior and performance data, develops automated communications, and collaborates with Product, Operations, Data, and community teams. The role focuses on improving activation, retention, consistent earnings, and rider engagement through targeted solutions and continuous program optimization.

Owns the end-to-end driver recruitment acquisition funnel, from awareness through onboarding attendance. Responsibilities include managing paid and offline campaigns, optimizing conversion rates, designing nurture sequences, allocating media budgets, building funnel dashboards, analyzing performance, managing a direct report, and coordinating with Brand, CRM, Creative, Operations, and regional teams. The role requires regular field work at transport hubs, onboarding centers, and community events.

Plans and optimizes BPO workforce capacity through demand forecasting, staffing schedules, real-time intraday management, adherence tracking, and SLA protection. Monitors queues, attendance, productivity, and service metrics while responding to staffing gaps and operational disruptions. Produces scorecards, shrinkage and attrition reports, and workforce analytics to support leadership decisions, payroll accuracy, and long-term labor planning.

Conduct manual functional, UI/UX, exploratory, regression, and end-to-end testing across mobile and back-office applications. Create and maintain test cases, validate APIs and data synchronization, report and track defects in Jira, and verify compatibility across devices, operating systems, browsers, and screen resolutions. Collaborate with Agile teams through standups, sprint planning, and feature refinement while advocating for product quality.

Supports internal communications, graphic design, learning and development sessions, employee engagement events, and internship program projects. Creates announcements, newsletters, training materials, and engagement assets using Canva; assists with facilitation, scheduling, logistics, feedback analysis, documentation, and project tracking. Requires an academic internship and proficiency in Canva, content writing, and copywriting.

Lead analytics function end-to-end: set roadmap, manage team, drive analyses on incentives, supply-demand, pricing, retention, unit economics; partner with product, ops, finance; own data governance, pipeline reliability, and metrics trust.