Jobs at Angkas

Leads and develops a customer experience support team, monitors performance, resolves escalated customer issues, conducts quality audits, identifies training needs, and implements process improvements. The role also manages reporting and data analysis, supports service excellence initiatives, provides coaching and feedback, and serves as a rotating weekend support point of contact.

Develops and executes business development strategies, identifies markets and partnership opportunities, negotiates corporate and government partnerships, manages client relationships, conducts market and competitor research, leads business development staff, and achieves growth and revenue targets.

Leads a multi-team engineering organization responsible for customer and driver apps, backend platforms, and operations tools. Owns reliability, incident response, architecture quality, delivery predictability, hiring, performance management, and engineering metrics. Drives secure, cost-efficient, highly available systems and leads the organization’s transition to AI-native engineering practices.

Develop and enhance backend software using Go and Kafka while contributing to application security, Kubernetes architecture, Redis optimization, and PostgreSQL database design. Collaborate cross-functionally, participate in architectural decisions, mentor junior developers, and help build highly scalable and highly available systems.

Executes biker onboarding and retention communications, manages city communication calendars and online communities, gathers biker insights, coordinates field support, and launches digital and on-ground campaigns in Batangas. Tracks applicants, activations, reactivations, and campaign costs, prepares reports, recommends improvements, and supports biker supply growth. The role requires independent field work, regular travel, and engagement with biker activities.

Executes biker onboarding and retention communications, manages city communication calendars and online communities, monitors biker sentiment, coordinates local support, and launches on-ground and digital campaigns across Laguna. Tracks applicants, activations, reactivations, and campaign costs while recommending improvements. The role requires Filipino and English communication, copywriting, reporting, independent field execution, regular travel, and familiarity with biker activities.

Executes biker onboarding and retention communications, manages social and Telegram channels, gathers biker insights, coordinates with city teams, and launches campaigns across Cavite. Tracks applicants, activations, reactivations, and cost per biker to improve campaign performance. The role requires field immersion, regular travel, strong Filipino and English communication, copywriting, community management, and independent execution.

Manages workforce forecasting, staffing schedules, real-time intraday operations, attendance and schedule adherence, SLA performance, and operational reporting. Analyzes contact-center trends and KPIs to optimize staffing, respond to absences or demand spikes, control labor costs, and maintain service levels. The role also communicates schedule changes, supports compliance with labor rules, and serves as a weekend escalation point on rotation.

Supports the creative team by producing and adapting visual assets for biker campaigns, announcements, social media, in-app communications, presentations, and engagement initiatives. The role helps create graphics and layouts that encourage biker activity and support completed bookings and GMV growth. Candidates should have relevant creative or marketing education, basic Adobe Creative Suite skills, strong attention to detail, and a willingness to learn. No professional experience is required, though internship, academic, or portfolio work is advantageous.

Supervise end-to-end procurement activities, including vendor sourcing, evaluation, negotiation, purchasing, order tracking, payment processing, stakeholder coordination, supplier performance, compliance, reporting, and cost-saving initiatives. The role also oversees procurement team activities, ensures timely and quality sourcing, supports process improvements, and handles ongoing projects and training.

Respond to customer inquiries across phone, email, chat, Telegram, social media, and in-app channels. Resolve issues, provide personalized service to high-value customers, support relationship growth, meet performance targets, follow company policies, and complete ongoing training. The role requires Tagalog and English communication, a shifting schedule, onsite work, and successful completion of typing and mock-call assessments.

Respond to customer inquiries through phone, email, chat, Telegram, social media, and in-app channels. Resolve issues, provide personalized service to high-value customers, support relationship growth, meet performance targets, follow company procedures, and participate in training. The role requires Tagalog and English communication, shifting schedule availability, and onsite work.

Leads the onboarding and early success journey for newly signed-up riders. Designs milestone-based programs, analyzes rider behavior and performance data, develops automated communications, and collaborates with Product, Operations, Data, and community teams. The role focuses on improving activation, retention, consistent earnings, and rider engagement through targeted solutions and continuous program optimization.

Provides customer support through phone, email, chat, Telegram, social media, and in-app channels. Resolves inquiries, delivers personalized service to high-value customers, supports relationship growth, meets performance targets, follows company procedures, and participates in training. The role requires Tagalog and English communication, shifting schedule availability, onsite work in Manila, and successful completion of typing and mock-call assessments.

Executes digital and offline campaigns to recruit motorcycle driver applicants, manages paid media budgets and field activations, nurtures leads through onboarding attendance, tracks funnel performance, coordinates with operations and creative teams, maintains applicant data, and reports campaign results and market insights.

Owns the end-to-end driver recruitment acquisition funnel, from awareness through onboarding attendance. Responsibilities include managing paid and offline campaigns, optimizing conversion rates, designing nurture sequences, allocating media budgets, building funnel dashboards, analyzing performance, managing a direct report, and coordinating with Brand, CRM, Creative, Operations, and regional teams. The role requires regular field work at transport hubs, onboarding centers, and community events.

Plans and optimizes BPO workforce capacity through demand forecasting, staffing schedules, real-time intraday management, adherence tracking, and SLA protection. Monitors queues, attendance, productivity, and service metrics while responding to staffing gaps and operational disruptions. Produces scorecards, shrinkage and attrition reports, and workforce analytics to support leadership decisions, payroll accuracy, and long-term labor planning.

Designs and delivers learning programs for biker-partners and site trainers, covering onboarding, upskilling, operational playbooks, and retention. Creates multimedia training content using authoring, video, and AI tools; coordinates distributed trainers and training schedules; conducts training needs analyses; facilitates sessions; partners with Operations, Safety, Product, and Compliance; and tracks training effectiveness, retention, performance, and ROI.

Conduct manual functional, UI/UX, exploratory, regression, and end-to-end testing across mobile and back-office applications. Create and maintain test cases, validate APIs and data synchronization, report and track defects in Jira, and verify compatibility across devices, operating systems, browsers, and screen resolutions. Collaborate with Agile teams through standups, sprint planning, and feature refinement while advocating for product quality.

Supervise and engage driver communities, monitor performance metrics, coach partners, resolve concerns, execute welfare and incentive programs, assess competitor activity, ensure policy compliance, and support continuous improvement initiatives. The role serves as an operational link between management and driver communities while coordinating cross-functional projects and communicating company directives.