Jobs at Angkas

Respond to customer inquiries through phone, email, chat, Telegram, social media, and in-app channels. Resolve issues, provide personalized support to high-value customers, meet performance targets, follow company policies, and participate in training. The role requires strong Tagalog and English communication, shifting-schedule availability, onsite work, and successful completion of typing and mock-call assessments.

Supports product teams by streamlining processes, workflows, collaboration, tooling, reporting, and feedback loops. Responsibilities include analyzing product usage data, managing product operations infrastructure, supporting experimentation and enablement, implementing administrative processes, developing go-to-market playbooks, conducting field testing and competitor analysis, and creating web-based tools and automations. The intern must work onsite as needed, ride motorcycle taxis, and complete a four- to five-month internship.

Manages office administration, equipment maintenance, supply procurement, budgeting, records management, recruitment coordination, onboarding, daily operational support, ID and kit production, equipment distribution, and inventory control for office staff and biker-partners.

Create short-form TikTok and Instagram Reels from ideation to publishing: script, film, edit, caption, and post. Maintain consistent posting cadence, spot trends, coordinate shoots and behind-the-scenes content, analyze performance, and collaborate with Branding to align with campaigns and targets.

Lead analytics function end-to-end: set roadmap, manage team, drive analyses on incentives, supply-demand, pricing, retention, unit economics; partner with product, ops, finance; own data governance, pipeline reliability, and metrics trust.

Lead backend engineering for scalable, highly available systems. Drive architecture and design, implement Go-based services, optimize Kafka, Redis, and PostgreSQL, mentor team members, own delivery performance, and participate in 24x7 on-call operations while collaborating with cross-functional stakeholders.

Lead design and implementation of secure, scalable backend systems using Go, Kafka, Kubernetes, Redis, and PostgreSQL. Architect event-driven microservices, optimize databases and caching, participate in 24x7 on-call rotation, and mentor junior engineers.

Provide administrative and operational support for driver and rider onboarding, data entry and maintenance, reporting and analysis, issue resolution and escalations, and multi-channel customer support while identifying process improvements and supporting initiatives.

Supports the creative team by developing, adapting, resizing, and formatting visual assets for biker campaigns, announcements, social media, in-app communications, presentations, and engagement initiatives. Helps produce materials that encourage biker activity and support business growth while following company policies and meeting assigned objectives.

Analyze ride-hailing marketplace performance across cities, identifying supply-demand issues, operational inefficiencies, fraud risks, and growth opportunities. Build dashboards and business reports, evaluate driver incentives and pricing programs, conduct root-cause analyses and experiments, and translate data into operational recommendations. Partner with City Operations, Finance, Marketing, Product, Data, Engineering, and Trust & Safety teams on process improvements, market launches, regulatory alignment, and initiatives that improve unit economics and rider and driver experiences.

Respond to customer inquiries by phone, email, chat, Telegram, social media, and in-app channels. Provide personalized problem resolution and support for high-value customers, maintain customer relationships, meet performance targets, follow company procedures, and participate in training. The role requires onsite work, shifting schedules, strong Tagalog and English communication, and customer service or client-facing experience.

Respond to customer inquiries by phone, email, chat, social media, Telegram, and in-app channels. Resolve issues, provide personalized service to high-value customers, support customer relationships, meet performance targets, complete training, and follow company policies. The role requires strong Tagalog and English communication, customer-facing experience, typing proficiency, mock call assessment, and availability for onsite shifting schedules.

Supports passenger and biker marketing initiatives in Cebu through localized campaigns, field activations, events, partnerships, recruitment and retention programs. Coordinates with internal teams, agencies, vendors and community partners; conducts field visits; monitors market conditions, campaign KPIs, budgets and deliverables; and prepares performance reports with actionable recommendations. The role requires hands-on execution, relationship building, market development and flexibility for travel and events outside regular office hours.

The Executive Assistant will support senior leadership by managing schedules, drafting communications, organizing documents, and anticipating operational needs.

Lead and engage a local community by aligning operations with company policies, monitoring performance metrics, coaching members, resolving issues, and running programs. Design and execute welfare and incentive initiatives, gather market intelligence, ensure compliance, and drive continuous improvement and inter-departmental projects.

Maintain and optimize office IT infrastructure and security, support end users and engineering teams, manage networks, AV/CCTV, backups and disaster recovery, coordinate vendors, administer IAM, MDM and collaboration tools, implement automations and improve IT workflows.

Lead end-to-end product design for customer and driver experiences: create consistent UI patterns, design high-frequency flows (onboarding, booking, payments, support), simplify marketplace constraints, drive a reusable design system, collaborate cross-functionally, champion accessibility and design quality, mentor designers, and measure impact post-launch.

Lead and oversee local operations in Iloilo and Bacolod: hire, train, and manage staff; meet performance targets; improve processes; represent the company to regulators; ensure policy compliance; and support ongoing projects and operational reporting.

Manage daily office operations including equipment maintenance, procurement, budgeting, records and inventory control. Support BAU tasks like data entry, ID production, kit assembly and equipment distribution. Coordinate full-cycle recruitment and onboarding for office staff and biker partners.

Lead and develop a team of Operations Data Analysts, ensure accuracy and timeliness of reports, translate manager priorities into analytics workstreams, drive data-informed retention strategies, monitor incentive spend and budget, resolve analyst blockers and coordinate cross-functionally, and prepare data packages and presentations for senior stakeholders.