Teams at Angkas

Leads and develops a customer experience support team, monitors performance, resolves escalated customer issues, conducts quality audits, identifies training needs, and implements process improvements. The role also manages reporting and data analysis, supports service excellence initiatives, provides coaching and feedback, and serves as a rotating weekend support point of contact.

Develops and executes business development strategies, identifies markets and partnership opportunities, negotiates corporate and government partnerships, manages client relationships, conducts market and competitor research, leads business development staff, and achieves growth and revenue targets.

Leads a multi-team engineering organization responsible for customer and driver apps, backend platforms, and operations tools. Owns reliability, incident response, architecture quality, delivery predictability, hiring, performance management, and engineering metrics. Drives secure, cost-efficient, highly available systems and leads the organization’s transition to AI-native engineering practices.