Teams at Angkas

Plans and optimizes BPO workforce capacity through demand forecasting, staffing schedules, real-time intraday management, adherence tracking, and SLA protection. Monitors queues, attendance, productivity, and service metrics while responding to staffing gaps and operational disruptions. Produces scorecards, shrinkage and attrition reports, and workforce analytics to support leadership decisions, payroll accuracy, and long-term labor planning.

Designs and delivers learning programs for biker-partners and site trainers, covering onboarding, upskilling, operational playbooks, and retention. Creates multimedia training content using authoring, video, and AI tools; coordinates distributed trainers and training schedules; conducts training needs analyses; facilitates sessions; partners with Operations, Safety, Product, and Compliance; and tracks training effectiveness, retention, performance, and ROI.

Conduct manual functional, UI/UX, exploratory, regression, and end-to-end testing across mobile and back-office applications. Create and maintain test cases, validate APIs and data synchronization, report and track defects in Jira, and verify compatibility across devices, operating systems, browsers, and screen resolutions. Collaborate with Agile teams through standups, sprint planning, and feature refinement while advocating for product quality.