The Product Support Engineer will provide technical support, troubleshoot issues, and ensure client satisfaction with Anaqua products, while working closely with clients and internal teams.

The AP & Billing Specialist will manage billing processes, vendor communications, and assist with accounts payable, ensuring accurate invoicing and collections.

The Product Upgrade Support Engineer will manage client upgrades, troubleshoot issues, and coordinate with internal teams, ensuring optimal client support.

Develop and maintain a Python-based web scraping pipeline, manage systems on GCP, and ensure code quality while collaborating on automated workflows.

The role involves providing technical support and solutions to clients, troubleshooting complex issues, and collaborating with various teams to ensure client satisfaction. Strong SQL and programming skills are essential.

Provide advanced technical support and consulting for Anaquas IdeaPoint product: diagnose and resolve client issues, analyze data/workflows, investigate SQL/webserver performance, liaise with Engineering/QA/Product teams, run client status meetings, and deliver training and best-practice guidance.

Client-facing role managing renewals from quote to close for an assigned book of business. Negotiate contracts, partner with Sales, Client Success, and Legal, maintain renewal data and CRM, forecast renewals, identify risks and adoption opportunities, and drive retention and pricing outcomes.

Implement and configure Anaqua IP management software, perform data mapping and conversions, build reports, manage client relationships, and support system integration and deployment. Requires bilingual Japanese/English communication and strong technical ETL/SQL/.NET skills.

Lead client transitions to Anaqua's IP management system by gathering requirements, mapping workflows, configuring the platform, scoping projects, data mapping, testing, and training client users while liaising with internal teams.

Design and implement integrations between Anaqua's software and other systems using modern APIs and data pipelines, focusing on reliability and scalability.

The Quality Analyst will manage data migration projects, troubleshoot IPMS configuration issues, conduct portfolio audits, and ensure project quality and client satisfaction.

Partner with clients to implement, configure, and extend IdeaPoint using C#, ASP.NET, and SQL Server. Translate requirements into technical solutions, build and troubleshoot web apps, create database objects and reports, provide client-facing support, and collaborate with engineering and product teams.

This role involves managing docketing tasks for patent deadlines, ensuring accuracy in document management, conducting quality audits, and assisting with training. The position requires knowledge of IP practices and client communication.

Manage patent docketing for US and non-US jurisdictions: enter and update deadlines in IPMS, upload/link documents, maintain bibliographic data, generate reminders, identify and enter client data, perform quality audits, review prosecution documents, process work per client SOPs, and report docketing queries to manager or client.

The Project Manager will oversee SaaS implementation projects, manage resources and budgets, ensure quality deliverables, and facilitate communication with clients and teams to achieve project goals.

Manage multiple IP data enrichment projects, maintaining client relationships and ensuring project delivery quality, on time and within scope.

Lead end-to-end implementation projects for IdeaPoint, gather and document requirements, coordinate stakeholders and technical teams, perform gap analyses, support end users, and ensure successful delivery from kick-off through go-live.

Generate and qualify inbound and outbound leads, schedule sales meetings, call predefined prospect lists, nurture prospects, and coordinate warm handoffs to sales using CRM and sales engagement tools.