Responsibilities/Objectives
You’ll Love This Job if You Like To…
• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate
clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client
requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients
to keep portfolio records current, accurate and valid
• Establish and maintain close working relationship with colleagues and teams
across all territories to support a ‘one firm’ service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services
division
• Author and update process documentation
• Engage in continuous process improvements and change management
across the business
Requirements
(Must Have)
• Fluent in Japanese
• Business-level English
• Bachelor’s Degree or related experience
• Experience in the IP industry or solid understanding of intellectual property
(moved from Nice to Have to Must Have)
• Client-facing skills and experience
• Ability to resolve diverse scope of problems
• Demonstrates sound judgement in identifying and implementing effective
solutions
• Proven ability to manage escalations and resolving complex issues to
maintain client satisfaction
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship management skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with
a diverse group of executives, managers, subject matter experts, and
administrative professionals
• Mentor team members and support resolving issues
• Excellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Self-driven and capable of working effectively in a dynamic, fast-paced
environment
• Ability to work independently with strong organizational and time
management skills
• Team player
• Work international business hours
• Those who reside in Japan and are eligible to work in Japan
(Nice to Have)
• Team management experience
• Paralegal skills
• Language skills: French
Benefits
- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS: Weekends, National holidays and New Year holidays
- OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday
What We Do
Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com.
