We’re scaling our SaaS platform to support larger and more complex enterprise customers, and the data layer is becoming a core strategic priority. We’re looking for a Senior Engineer with deep experience designing and scaling multi-tenant database architectures for large-scale SaaS products. You’ll take ownership of the data tier - ensuring performance, isolation, reliability, and scalability as we grow.
This is a hands-on, high-impact role where you’ll shape the core technical foundation of our platform.
ResponsibilitiesArchitect and evolve our multi-tenant data model - including schema design, partitioning/sharding strategies,, and performance considerations.
Design and build scalable backend services that interact with a multi-tenant datastore (APIs, data-access layers, high-throughput services).
Drive data-layer decision-making: evaluate tradeoffs between shared-schema, database-per-tenant, and hybrid tenancy approaches; influence long-term storage strategy.
Improve platform reliability and performance through query optimization, indexing strategies, caching, and distributed system patterns.
Collaborate cross-functionally with product, infrastructure, and security teams to ensure data architecture supports enterprise SLAs, compliance, and long-term scalability.
Build tooling for migrations, onboarding, and tenant lifecycle management, enabling smooth scale-out as customer data volumes grow.
Establish standards and best practices around tenancy, access control, observability, and data governance across the engineering org.
Mentor and guide engineers on scalable SaaS patterns, database design, and systems thinking.
Required
5+ years of professional software engineering experience in production SaaS environments.
Significant hands-on experience designing or scaling multi-tenant SaaS databases
Strong command of schema design, indexing, partitioning, sharding, and query performance optimization.
Experience building backend services in a modern language (Go, Python, Java, Node.js, etc.).
Solid understanding of tenant isolation models, resource allocation strategies, and data-layer performance considerations.
Familiarity with cloud-native architectures (containers, microservices, Kubernetes, managed databases).
A track record of driving architectural decisions and guiding systems through growth.
Preferred
Experience scaling SaaS to enterprise customers with high data volumes or strict security/compliance needs.
Knowledge of Graph database, distributed SQL, noSQL or horizontally scalable datastores.
Experience building observability around the data layer (metrics, dashboards, performance analysis).
Prior work on data migrations, re-architecture projects, or tenancy model transitions.
You will shape the core data architecture that enables our next phase of product and customer growth.
You’ll work on complex, high-leverage challenges — balancing performance, cost, compliance, and reliability across tenants.
Your work will directly influence engineering standards, platform scalability, and customer experience.
Build foundational product features for an AI-first enterprise platform
The opportunity to take ownership of critical systems that scale to millions of users
A culture that values craftsmanship, autonomy, and technical excellence
Competitive compensation, equity, and benefits package
Work from our Midtown Manhattan office, where you’ll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options.
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What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down.
With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
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Work from our Midtown Manhattan office alongside the founding team in a focused, collaborative environment. We're in-office five days a week, moving quickly and building together—with easy access to public transportation.
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