Jobs at American Consumer Credit Counseling, Inc.

Supervise Client Success Managers supporting clients in a debt management program. Responsibilities include coaching, performance monitoring, escalated issue resolution, quality reviews, onboarding, training, workflow improvements, project tracking, payroll and time-off administration, hiring support, and collaboration with leadership. The supervisor also tests internal systems, maintains service standards, promotes team accountability, and acts as department leader when the Operations Manager is absent.

Leads the strategy, architecture, development, launch, and continuous improvement of ACCC’s digital platform. Owns product roadmaps, technical infrastructure, API integrations, UI/UX, AI-based data solutions, vendor relationships, compliance considerations, and platform performance. Manages internal teams and outsourced technology partners while translating business needs into scalable digital products and measurable outcomes.

Build and lead the company’s marketing function, including SEO, paid media, content, creative, email/CRM, analytics, and audience development. Own qualified lead generation, acquisition costs, ROI, brand, content strategy, partnerships, and marketing budgets. Hire and develop the marketing organization, establish KPIs and operating systems, guide business development, and scale a consumer financial-wellness platform from its early-stage foundation.

Build and manage ACCC’s Enterprise Risk Management program, including its framework, governance, risk taxonomy, risk register, controls inventory, RCSA program, KRIs, dashboards, and executive and Board reporting. Facilitate risk assessments, monitor mitigation plans and control effectiveness, support third-party risk and business continuity, provide risk education, and continuously improve the program. The role requires four days per week on-site in Auburndale, Massachusetts.

Leads ACCC’s digital product strategy, roadmap, and full product lifecycle. Translates business and client needs into measurable digital solutions, prioritizes initiatives, partners with IT and stakeholders, oversees testing and implementation, monitors adoption and performance, and drives continuous improvement. Manages and develops the Digital & Product Management team while ensuring accessibility, privacy, security, compliance, and operational requirements are met.

Serve as primary contact for clients enrolled in the Debt Management Program, guide them through payment plans, monitor accounts, coordinate with internal teams, re-engage clients who fall off track, and promote self-service tools to improve retention and outcomes.

Support the design, testing, implementation, and improvement of ACCC digital products. Validate functionality, document requirements and user stories, perform manual QA testing (web and mobile), log and verify defects in Jira, assist with releases and post-release validation, monitor production, analyze customer feedback and industry trends, and maintain product documentation and roadmaps while collaborating with cross-functional teams and vendors.