Teams at American Consumer Credit Counseling, Inc.

Leads ACCC’s regulatory compliance program, managing multi-state licenses, registrations, filings, regulatory calendars, examinations, monitoring, testing, corrective actions, policy administration, regulatory change implementation, compliance documentation, training, third-party reviews, complaints, and executive reporting. Partners across the organization to implement regulatory requirements and maintain a strong compliance culture. The role requires on-site work four days per week at the Auburndale, Massachusetts headquarters.

Build and manage ACCC’s Enterprise Risk Management program, including its framework, governance, risk taxonomy, risk register, controls inventory, RCSA program, KRIs, dashboards, and executive and Board reporting. Facilitate risk assessments, monitor mitigation plans and control effectiveness, support third-party risk and business continuity, provide risk education, and continuously improve the program. The role requires four days per week on-site in Auburndale, Massachusetts.

Leads ACCC’s digital product strategy, roadmap, and full product lifecycle. Translates business and client needs into measurable digital solutions, prioritizes initiatives, partners with IT and stakeholders, oversees testing and implementation, monitors adoption and performance, and drives continuous improvement. Manages and develops the Digital & Product Management team while ensuring accessibility, privacy, security, compliance, and operational requirements are met.