Teams at American Consumer Credit Counseling, Inc.

Supervise Client Success Managers supporting clients in a debt management program. Responsibilities include coaching, performance monitoring, escalated issue resolution, quality reviews, onboarding, training, workflow improvements, project tracking, payroll and time-off administration, hiring support, and collaboration with leadership. The supervisor also tests internal systems, maintains service standards, promotes team accountability, and acts as department leader when the Operations Manager is absent.

Leads the strategy, architecture, development, launch, and continuous improvement of ACCC’s digital platform. Owns product roadmaps, technical infrastructure, API integrations, UI/UX, AI-based data solutions, vendor relationships, compliance considerations, and platform performance. Manages internal teams and outsourced technology partners while translating business needs into scalable digital products and measurable outcomes.

Build and lead the company’s marketing function, including SEO, paid media, content, creative, email/CRM, analytics, and audience development. Own qualified lead generation, acquisition costs, ROI, brand, content strategy, partnerships, and marketing budgets. Hire and develop the marketing organization, establish KPIs and operating systems, guide business development, and scale a consumer financial-wellness platform from its early-stage foundation.