Teams at American Consumer Credit Counseling, Inc.

Lead ACCC's HR function as a strategic partner to executive leadership. Own talent acquisition, employee relations, compensation and benefits, compliance, organizational development, HR operations, workforce planning, and HR metrics while fostering culture, leadership development, and continuous improvement.

Support the design, testing, implementation, and improvement of ACCC digital products. Validate functionality, document requirements and user stories, perform manual QA testing (web and mobile), log and verify defects in Jira, assist with releases and post-release validation, monitor production, analyze customer feedback and industry trends, and maintain product documentation and roadmaps while collaborating with cross-functional teams and vendors.

Serve as primary contact for clients enrolled in the Debt Management Program, guide them through payment plans, monitor accounts, coordinate with internal teams, re-engage clients who fall off track, and promote self-service tools to improve retention and outcomes.