Teams at Alorica

Provide customer support by phone, resolve customer queries, research and troubleshoot issues, identify solutions, and build trust through empathetic, prompt communication. The role emphasizes strong spoken English, customer service, high energy, and achieving excellent customer satisfaction scores. Candidates must be flexible to work in a 24/7 US-shift environment and may be freshers or have up to five years of customer support experience.

Record, reconcile, and monitor fixed assets in Oracle; prepare journal entries, depreciation schedules, CapEx roll-forwards, audit and tax reports; investigate variances and ensure capitalization and budget compliance.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.