Teams at Alorica

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Sales Executive will focus on acquiring new BFSI clients, managing complex sales processes, and building relationships with senior decision-makers. Responsibilities include strategic prospecting, consultative selling, and collaboration with internal teams to customize BPO solutions for banking, financial services, and insurance sectors.