Teams at Alorica

Supports employee learning and development initiatives in a customer service organization. The description provides limited role-specific responsibilities, but the position likely contributes to training, career development, and employee engagement programs.

Execute and optimize digital marketing campaigns, including nurture, email, drip, ABM, landing page, and personalization programs. Coordinate content and creative assets across channels, manage campaign automation and integrations, improve customer journey conversion, and report performance. Collaborate with marketing, IT, creative, and growth teams to expand channels, refine workflows, and deliver measurable demand-generation results.

The Learning Delivery Specialist conducts language training, including accent neutralization, and develops additional training programs for employee support.