Jobs at Alma

Own and evolve Alma’s revenue systems architecture, with Salesforce as the core CRM and Gong, Aircall, Looker, SQL, and automation tools integrated around it. Translate business needs into scalable systems, processes, governance, and roadmap decisions. Partner with Revenue, Finance, Data, Product, and Engineering teams to improve data quality, reporting, automation, and operational efficiency across markets and sales motions.

Own product design for Alma’s core payment, credit, risk, and finance products across internal tools and B2B/SaaS experiences. Lead discovery, research, problem framing, end-to-end UX design, microcopy, prototyping, and design-system contributions. Partner with product managers and engineers, define success metrics, use quantitative data, and ship localized experiences across regulated European markets. The role requires designing complex workflows, edge cases, error states, and complete operational experiences.

Own the inbound sales cycle for SMB merchants across France and Europe, qualifying leads, managing the pipeline, converting opportunities, and guiding prospects through their first transaction. Meet performance targets while delivering a strong customer experience, developing expertise in retail, e-commerce, finance, and payments, and improving sales techniques through coaching and feedback.

Translate market, buyer, regulatory, technology, and competitive insights into sales arguments, case studies, pitch frameworks, ROI presentations, battle cards, and enablement content. Train revenue teams through pitch clinics and role plays, track asset adoption, and improve field usage. Build AI agents and automated workflows using Dust and LLMs for market monitoring, content auditing, generation, and contextual content delivery.

Drive mid-market growth in Italy by researching markets, generating and converting leads, managing the sales pipeline, negotiating contracts, closing new business, and building strategic partnerships. The role includes competitor analysis, tailored solution development, collaboration with Sales and Marketing, industry networking, performance reporting, and strategy optimization. The position is based in Milan with a hybrid schedule and occasional travel to Paris.

Manage and retain a portfolio of large merchant accounts, serving as their strategic business partner. Analyze performance and KPIs, provide actionable insights, identify upsell and cross-sell opportunities, negotiate commercial outcomes, and collaborate with Sales, Onboarding, Training, Support, Product, and Engineering. Represent merchant feedback internally while helping clients maximize conversion, turnover, and basket size.

Own end-to-end onboarding for mid-market retail merchants in France and deploy training programs across Italy and Spain. Coordinate account setup, project execution, training, performance tracking, and cross-functional handoffs with Sales and Account Management. Gather field feedback, improve onboarding content and processes, and support activation KPIs. The role requires fluent French, English, Italian, and Spanish, strong project coordination, and excellent communication across multiple markets.

Prospect and qualify SMB merchants in French and DACH markets through phone, email, and social outreach. Generate prospect lists with Growth and Marketing, implement follow-up strategies, identify merchant needs, and secure qualified appointments for Account Executives. Track activity, optimize prospecting methods, and contribute to Alma’s payment volume and merchant portfolio growth.

Lead architecture and code quality for payment plugins across six major e-commerce platforms. Establish PHP patterns, testing and linting standards, conduct code reviews, improve test coverage, harmonize cross-platform conventions, and mentor intermediate engineers. The role combines hands-on backend development, technical direction, continuous improvement, and collaboration with AI development tools. It is a permanent position based in Paris or remotely from Metropolitan France.

Own Alma’s integrations and partnerships product strategy across APIs, SDKs, CMS, PSPs, and custom integrations. Lead roadmap prioritization, discovery, and delivery of complex platform features while balancing merchant outcomes, technical quality, enterprise needs, and developer experience. Collaborate with partners and cross-functional teams, and measure adoption, integration speed, reliability, authentication quality, and transaction growth.

Design and develop Python backend APIs and payment infrastructure serving merchants and consumers across Europe. Build secure, maintainable, high-performance systems, evolve technical architecture with Product and technology leaders, and lead incident response and performance improvements. The role requires ownership of reliability at scale within a regulated fintech environment.

Manage a 30–40-person Customer Operations team focused on merchant Care and Risk operations. Directly lead nine team leads and experts, set priorities, allocate workloads, monitor performance, anticipate backlogs, coach employees, and improve processes. Coordinate with broader operations stakeholders to maintain service quality, merchant experience, and operational continuity during an eight-month maternity leave replacement contract in Lille.

Manage Alma’s Identity & Tooling team and define its identity and access management strategy. Lead RBAC design, identity lifecycle processes, provisioning and deprovisioning, access governance, application ownership, access reviews, and privileged access controls. Establish tooling standards, documentation, approval workflows, dashboards, and KPIs while coordinating with IT, Security, Engineering, People, Finance, Legal, and business teams to improve security, compliance, operational efficiency, and employee experience.

Build business-facing data models and reliable data pipelines using CRM, revenue, and operational data. Analyze markets, commercial performance, and growth drivers; create dashboards, KPIs, forecasts, and decision-support tools; and provide actionable recommendations to Revenue leaders. Promote data quality and data-informed practices across Marketing, Partnerships, Sales, and Account Management while collaborating with Data, Product, Technology, Operations, and Risk teams.

Lead complex enterprise sales cycles for Alma’s payment solutions, from prospecting and qualification through negotiation and close. Build pipelines across the French market, develop ROI-driven business cases, manage RFPs, engage senior decision-makers, and coordinate cross-functional teams. Maintain Salesforce pipeline accuracy, provide forecasts, share market intelligence, and help improve Alma’s enterprise sales strategy.

Develop sales activity in French and Spanish markets by prospecting SMB merchants, generating qualified appointments for Account Executives, implementing outreach strategies, and tracking activity to improve prospecting processes. The role involves collaborating with Growth and Marketing teams, using phone, email, social networks, and sales tools, while communicating fluently in French, Spanish, and English.

Own and grow strategic partnerships with fintech firms, e-commerce platforms, and point-of-sale providers. Develop joint strategies, expand programs, negotiate contracts, lead cross-functional initiatives, and manage launches from validation through scale. Define KPIs, enable partners, execute co-marketing and co-selling programs, identify new opportunities, and serve as the primary liaison between Alma and its partners. The role requires strong commercial judgment, analytical ability, stakeholder management, and fluency in English and French.

Manage and retain large merchant accounts across French and Spanish markets, build strategic relationships, analyze performance and KPIs, identify upsell and cross-sell opportunities, negotiate commercial outcomes, and share merchant feedback with Product and Engineering teams. The role requires fluent French and Spanish, professional English proficiency, strong commercial and communication skills, and autonomous portfolio management.