Teams at Alma

Manage and retain a portfolio of large merchant accounts, serving as their strategic business partner. Analyze performance and KPIs, provide actionable insights, identify upsell and cross-sell opportunities, negotiate commercial outcomes, and collaborate with Sales, Onboarding, Training, Support, Product, and Engineering. Represent merchant feedback internally while helping clients maximize conversion, turnover, and basket size.

Own and evolve Alma’s revenue systems architecture, with Salesforce as the core CRM and Gong, Aircall, Looker, SQL, and automation tools integrated around it. Translate business needs into scalable systems, processes, governance, and roadmap decisions. Partner with Revenue, Finance, Data, Product, and Engineering teams to improve data quality, reporting, automation, and operational efficiency across markets and sales motions.

Lead complex enterprise sales cycles for Alma’s payment solutions, from prospecting and qualification through negotiation and close. Build pipelines across the French market, develop ROI-driven business cases, manage RFPs, engage senior decision-makers, and coordinate cross-functional teams. Maintain Salesforce pipeline accuracy, provide forecasts, share market intelligence, and help improve Alma’s enterprise sales strategy.