Teams at Alma

Create and manage Alma’s static visual brand content across sales, marketing, social media, events, white papers, and campaigns. Own creative projects from brief to delivery, collaborate with cross-functional stakeholders, maintain brand consistency, and build scalable design systems. Use Figma, Adobe tools, and AI platforms to improve creative production while meeting quality and deadline requirements across B2B and B2C communications.

Own Alma’s checkout experience across e-commerce and in-store journeys, improving conversion and reducing customer friction. Lead account creation and identity verification flows while incorporating KYC, CCD2, risk, compliance, merchant, and consumer needs. Use funnel analysis, customer insights, experimentation, and data to prioritize the roadmap and measure impact. Collaborate with engineering, design, and cross-functional stakeholders on strategic product initiatives.

Manage and retain a portfolio of large merchant accounts, build strategic relationships, analyze performance KPIs, identify upsell and cross-sell opportunities, and negotiate commercial agreements. Partner with Sales, Onboarding, Training, Support, Product, and Engineering teams while communicating merchant feedback and driving business growth.