Jobs at Allot

Provides technical pre-sales support across APAC for communication service providers and enterprise customers. Responsibilities include customer discovery, solution architecture, workshops, demonstrations, proof-of-concepts, technical proposals, RFx responses, technical sales-cycle ownership, partner enablement, and delivery handover. The role requires expertise in cloud, networking, cybersecurity, virtualization, containers, Kubernetes, and telecom or enterprise architectures, along with strong communication skills and regular regional travel.

Provide advanced technical support for CSP customers using network intelligence and security solutions. Diagnose Kubernetes application issues, troubleshoot APIs and backend mobile applications, perform fault isolation and root-cause analysis, create scripts and documentation, manage support cases, and collaborate with engineering. The role includes customer communication during critical outages, technical leadership, process improvement, and weekend on-call and after-hours support.

Leads post-sales customer success and strategic project delivery from RFx through final acceptance. Manages implementation, adoption, renewals, customer health, revenue realization, risk mitigation, and expansion opportunities. Coordinates Sales, Support, Product, Operations, and Engineering teams; serves as the customer focal point; leads onboarding and business reviews; and ensures successful handoff to post-sale support.

Leads growth strategy across cybersecurity and network intelligence products, driving acquisition, adoption, retention, expansion, monetization, market penetration, and recurring revenue. Builds growth frameworks, establishes KPIs, optimizes go-to-market and sales effectiveness, identifies pricing and packaging opportunities, and leads cross-functional collaboration across Product, Marketing, Sales, Customer Success, Finance, and Operations. Builds and manages a high-performing Growth organization.

Sell and develop business for telecom and network-security solutions across APAC: build territory and account plans, qualify opportunities, lead discovery, propose techno-commercial solutions, support RFx/tenders, enable partners, and provide market feedback to Product and Marketing.

The Senior Technical Support Engineer will diagnose application issues on Linux systems, support CSP clients, manage cases, and enhance customer satisfaction with technical solutions.

The Technical Support Engineer will provide remote support to CSP clients, diagnosing application issues on Linux and Kubernetes, managing support cases, and collaborating with engineering teams for product operability.

Senior individual-contributor responsible for driving SECaaS sales to Tier-1 Communication Service Providers across Europe, with a focus on Deutsche Telekom/T-Mobile. Generate demand, qualify and close complex multi-stakeholder deals, build executive relationships, grow client accounts, articulate business value, and meet revenue and KPI targets while traveling across Europe.

Pre-sales Solution Engineer supporting telco customers: design technical solutions, run demos, POCs and trials, respond to RFx, deliver workshops, own technical customer relationships, and drive product feature requests.

Lead consultative sales engagements for cybersecurity offerings with Tier 1 CSPs in Japan, ensuring alignment with customer needs and technical solutions.

As a Technical Support Engineer, you'll troubleshoot and manage software application issues on Linux systems, support CSP clients, and document technical solutions.