Jobs at Allica Bank

Own and develop messaging for broker and accountant channels; write copy across emails, web, ads, brochures, blogs and social; partner with designers, web and stakeholders on campaigns; maintain and improve AI copywriting tools, prompts and workflows; test and optimise messaging and support teams to self-serve high-quality copy.

Lead and manage the IT service desk to deliver excellent end-user support. Own ticket resolution, SLAs/KPIs, JML and asset lifecycle processes, mentor engineers, provide hands-on escalation support, drive continuous improvement, and collaborate with Incident Management and Platforms Engineering to resolve complex issues.

Design, build, and launch end-to-end features impacting business customers. Collaborate on solutions, architecture, and implementation while mentoring junior engineers.

The Growth Lead at Allica Bank will shape growth strategies, run AI-led experiments, analyze results, and implement effective growth initiatives for SME lending products.

The Relationship Manager will manage a portfolio of SME customers, facilitate lending opportunities, and ensure outstanding service while building strong relationships within the community.

The Relationship Manager will manage SME customer relationships, identify lending opportunities, and ensure excellent service while collaborating with colleagues and adhering to operational controls.

The Relationship Manager will manage SME customer portfolios, providing tailored banking services and building strong relationships to support business growth, while generating new lending opportunities and executing the business plan.

The Relationship Manager at Allica Bank builds and manages relationships with SME customers, providing tailored financial solutions and nurturing trust-based partnerships. Responsibilities include originating lending opportunities, delivering business plans, collaborating with colleagues, and adhering to operational controls.

Own and build end-to-end AI systems to turn customer voice data into searchable, actionable insight. Ship LLM-powered tools to production, deploy and monitor models, build AI pipelines on cloud warehouses, implement embeddings/semantic search/RAG, and ensure privacy, safety and quality in a regulated banking environment.

Lead a team of Business Development Executives to acquire Business Rewards Account clients via broker relationships and existing savings customers. Drive pipeline generation, onboarding, conversion and account funding while coordinating with internal stakeholders (KYB/C, product, relationship managers). Provide sales leadership, coaching, reporting, and represent the bank at events to grow revenue and improve sales effectiveness.

The Senior AI Engineer will develop LLM systems to enhance customer experiences and automate tasks while collaborating on AI solutions across various teams.

The Senior IT Support Engineer provides high-quality IT support, leads complex issue resolution, and optimizes Microsoft 365 services while mentoring junior team members and driving service improvements in a fast-paced environment.

Manage a caseload of card and payments fraud investigations, recover funds via schemes (e.g., VISA chargeback), identify fraud trends, support dispute and reconciliation processes, coach colleagues, and ensure compliance with risk policies.

The Regional Lead will develop and launch a cashflow finance product, manage client relationships, and oversee origination and execution of facilities.

Lead end-to-end design, prototyping and production deployment of LLM/agent-driven lending solutions. Drive product discovery, build microservices, run experiments, ensure AI safety, and optimise underwriting and operational workflows to scale lending capabilities.

Manage, retain and grow a portfolio of SME invoice finance customers by originating and underwriting lending, overseeing upsizes and renewals, monitoring credit and covenants, writing credit papers, and collaborating with sales, credit and operations to deliver excellent service and target credit performance.

Perform end-to-end customer due diligence (CDD) and enhanced due diligence (EDD) for retail and SME customers. Validate onboarding and ongoing reviews, manage AML activity with Risk & Compliance and MLRO, investigate complex cases outside system parameters, develop CDD reporting/dashboard, maintain accurate records, identify control failures, and support change initiatives as the CDD/AML subject-matter expert.

Join the Fraud squad to build and tune fraud controls, manage data quality, analyse detection performance using SQL/Python, contribute to backend microservices (Python/FastAPI, Kotlin/Spring), and help deliver customer-facing features with React/TypeScript while applying ML concepts to reduce false positives.

As Lead Platform Engineer, you will design, build, and manage platforms in cloud environments, providing technical leadership and mentoring your team while ensuring high-performance and secure services.

The Senior Data Engineer will build data pipelines, implement data governance, automate processes, and enhance data tooling to improve insights across teams.