About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
The purpose of the Credit Operations Officer role is to ensure the best possible customer experience for Allica’s lending products from Offer stage through to drawdown and completion. Working closely with our Relationship Managers, our legal and valuation panels and our Underwriting teams you will be responsible for a portfolio of lending cases, managing all relevant activity to progress the case efficiently and effectively through to completion.
If you think you can deliver operational excellence in the Commercial Lending arena, this is the role for you.
Principal Accountabilities
Deliver post-sanction administration to Commercial Mortgages and other lending i.e. GGS loans, Overdrafts and Business Loans, ensuring timely release of communications, legal and valuation instructions and payments to support the bank’s ethos of fast, high-quality service.
Responsible for satisfying Conditions Precedent to the Loan, supporting internal and external stakeholders to drive completions.
Managing a pipeline of cases to ensure adherence to the team’s service level agreements and quality expectations.
Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.
Build and maintain relationships with core internal stakeholders; Underwriting and Relationship Managers being key.
Maintain clear and accurate records for each case, including clear sanction audit trail, for MI and monitoring.
Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
Maintain and update customer records, including data entry into the Core Banking system.
Support wider lending teams, which may include cross skilling and working across Asset Finance,
Non-Property backed lending, and Unsecured Lending.
Personal Attributes & Experience
Excellent analytical and problem-solving skills developed from a Commercial Mortgage based background.
Strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
Good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
Knowledge of the commercial environment and lending pipeline management.
Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Skills Required
- Commercial mortgage-based experience
- Excellent analytical and problem-solving skills
- Experience delivering a high standard of customer experience in a fast-paced environment
- Understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations
- Knowledge of the commercial environment and lending pipeline management
- Excellent oral and written communication skills
- Strong relationship management skills
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What We Do
Recently named by The Times newspaper as one of the UK’s Top 20 fintech companies, Allica Bank is dedicated to serving and supporting small and medium businesses and empowering them to succeed. We combine modern, powerful technology with local relationships in the community to deliver expert banking for businesses in Britain. We have offices in Milton Keynes, Manchester and London, and a team of expert relationship managers out on the road across England and Wales, providing personal support to small and medium-sized businesses in their local communities. In everything we do, we live and breathe our four core values of collaboration, integrity, delivery and being straightforward.
