Jobs at All Lines Technology

Provide onsite IT support for up to ~200 end users: respond to calls and emails, diagnose and resolve PC hardware/software, LAN and voice network issues, install/upgrade components, perform proactive system monitoring, document and track incidents, train users, and participate in IT projects.

Provide frontline user support via phone, email, and chat; triage and escalate technical issues; document interactions; maintain support documentation; monitor rollout progress and report recurring issues to leadership.

Provide onsite desktop and infrastructure support for a manufacturing facility: troubleshoot Windows endpoints, deploy and manage hardware, support VMware, SQL Server, IIS, SAN and backup systems, execute patch management and compliance activities, and collaborate with global IT teams to improve manufacturing IT reliability.

Lead technical design and modernization of the enterprise network and security architecture. Provide Palo Alto firewall and Panorama leadership, design scalable LAN/WAN/SD‑WAN solutions, optimize performance and availability, lead migrations and upgrades, troubleshoot escalated incidents, and mentor engineers while creating standards, documentation, and network roadmaps aligned to business objectives.

Serve as strategic advisor for a portfolio of top-tier, complex clients. Build executive relationships, lead Strategic Business Reviews, develop and execute success plans, identify risks, drive adoption and retention, analyze customer health and service trends, and coordinate cross-functional teams to deliver outcomes and growth.

Provide first‑level IT support and NOC monitoring for end users via phone and email. Troubleshoot PCs and Macs, establish remote connections, log tickets, follow documented procedures, escalate incidents appropriately, and use knowledgebase and RMM tools to resolve and capture recurring issues. Work rotating shifts in a 24x7 environment with focus on customer care and continual improvement.

Design, implement, and support enterprise endpoint management using MECM/SCCM and Intune. Lead OS deployment, application lifecycle, patching, co-management, Autopilot, security integration, automation with PowerShell/Graph, reporting, and Tier 3 escalation while consulting with customers.