Teams at All Lines Technology

Provide first-level phone-based IT support to field and internal users, troubleshoot Windows, Dell hardware, and company applications, document incidents in a ticketing system, escalate unresolved issues, and follow IT procedures to ensure timely resolution and continuous improvement.

Provide day-to-day administration and level 2 support for the ServiceNow platform, build reports and dashboards, monitor data quality, support ITSM modules (CSM, SecOps, CMDB, Discovery, Service Catalog, Virtual Agent), participate in agile development, and support continuous performance improvement. Must be available for on-call 24x7 critical production support.

Design, implement, and support enterprise endpoint management using MECM/SCCM and Intune. Lead OS deployment, application lifecycle, patching, co-management, Autopilot, security integration, automation with PowerShell/Graph, reporting, and Tier 3 escalation while consulting with customers.