Teams at All Lines Technology

Lead technical design and modernization of the enterprise network and security architecture. Provide Palo Alto firewall and Panorama leadership, design scalable LAN/WAN/SD‑WAN solutions, optimize performance and availability, lead migrations and upgrades, troubleshoot escalated incidents, and mentor engineers while creating standards, documentation, and network roadmaps aligned to business objectives.

Serve as strategic advisor for a portfolio of top-tier, complex clients. Build executive relationships, lead Strategic Business Reviews, develop and execute success plans, identify risks, drive adoption and retention, analyze customer health and service trends, and coordinate cross-functional teams to deliver outcomes and growth.

Provide first‑level IT support and NOC monitoring for end users via phone and email. Troubleshoot PCs and Macs, establish remote connections, log tickets, follow documented procedures, escalate incidents appropriately, and use knowledgebase and RMM tools to resolve and capture recurring issues. Work rotating shifts in a 24x7 environment with focus on customer care and continual improvement.