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Healthtech • Sales • Software
Own partner integrations from discovery through onboarding, testing, launch, and ongoing support. Configure API and third-party integrations, investigate data exchange issues using documentation, logs, and error messages, and coordinate with partners, Product, Engineering, and internal teams. Maintain integration documentation, monitor integration health, support launches, conduct user acceptance testing, and communicate progress. The role also gathers partner feedback, informs product priorities, and trains customer-facing teams.
Healthtech • Sales • Software
Entry-level coordinator supporting client questions routed from technical support, managing follow-ups, configuring application settings, maintaining HubSpot records, and assisting account management projects. The role develops client communication, product knowledge, project coordination, and account management skills while supporting assisted living communities and identifying process improvements.
Healthtech • Sales • Software
Serve as the primary client contact for ALIS users, resolving questions and complex platform issues, supporting adoption, documenting tickets, troubleshooting integrations, and escalating appropriately. Build trusted client relationships, identify recurring issues, contribute to documentation and knowledge sharing, participate in on-call coverage, and manage projects within the area of expertise. The role supports retention, client satisfaction, and effective use of the platform.
