Jobs at Albi

Provide responsive technical support to SaaS customers through chat and email, diagnose and reproduce product issues, document bugs in Jira, verify engineering fixes, perform regression testing, and maintain customer-facing and internal documentation. Collaborate with Product, Engineering, Customer Success, and Billing on escalations and feature rollouts.

Build and maintain GTM systems to convert buyer intent into qualified pipeline. Own HubSpot implementations, lead routing, automation, enrichment, scoring, attribution, and reporting. Audit and consolidate GTM tools, create workflows and SLAs, and produce insights to improve funnel conversion and revenue outcomes.

Design, train, and implement domain-specific LLMs for automation in restoration companies. Collaborate with teams, coordinate AI engineering, and ensure model reliability.

Generate outbound and inbound sales opportunities for Albi’s restoration management software by researching prospects, conducting high-volume calls, emails, and LinkedIn outreach, qualifying business needs, and booking demos for Account Executives. Maintain accurate HubSpot records, participate in coaching and training, attend industry events as needed, and develop toward future Account Executive, Senior SDR, or Revenue Operations roles.

Troubleshoot and resolve advanced production software and infrastructure incidents; coordinate with engineering and product teams on escalations; develop tools, diagnostic procedures, hotfixes, and documentation; communicate updates to customers and stakeholders; maintain knowledge-base and support workflows.

The Customer Support Specialist will provide technical support to customers, document product issues, and improve internal and customer-facing documentation. Training will be provided on software tools and Albi's product.

Manage onboarding for mid-market and enterprise clients, ensuring smooth transitions onto Albi's platform through training, project management, and client relationship building.

Drive adoption and outcomes for enterprise clients, manage relationships, lead engagement sessions, analyze product data, and collaborate cross-functionally.

The AI/ML Engineer will design and deploy AI systems, focusing on NLP and automations, ensuring production reliability, collaborating with teams, and improving model performance.

The Senior Product Designer will create high-quality software designs, collaborate with engineering, mentor peers, and lead design initiatives end-to-end while focusing on user needs and technical constraints.