Teams at Albi

Provide responsive technical support to SaaS customers through chat and email, diagnose and reproduce product issues, document bugs in Jira, verify engineering fixes, perform regression testing, and maintain customer-facing and internal documentation. Collaborate with Product, Engineering, Customer Success, and Billing on escalations and feature rollouts.

Build and maintain GTM systems to convert buyer intent into qualified pipeline. Own HubSpot implementations, lead routing, automation, enrichment, scoring, attribution, and reporting. Audit and consolidate GTM tools, create workflows and SLAs, and produce insights to improve funnel conversion and revenue outcomes.

Design, train, and implement domain-specific LLMs for automation in restoration companies. Collaborate with teams, coordinate AI engineering, and ensure model reliability.