Jobs at AlayaCare

Leads the technical direction and implementation of DevSecOps and cloud security across AWS, Kubernetes, Cloudflare, Terraform, and CI/CD environments. Responsibilities include security architecture, WAF and edge protection, vulnerability management, detection engineering, incident response, threat modeling, AI security, compliance automation, and security design reviews. The role also mentors engineers and influences organization-wide security standards for healthcare data and regulated environments.

Lead product marketing strategy and execution for the US Home Care business. Own the tri-annual release process, develop positioning and competitive differentiation, build buyer personas and journeys, and create internal enablement materials. Partner with Product, Sales, Customer Success, Education, and Marketing to drive feature adoption, retention, launch effectiveness, and commercial impact. Conduct market research, support thought leadership, refine pricing and packaging, and responsibly apply AI tools.

Designs scalable SaaS solutions based on customer requirements, leads discovery workshops with technical stakeholders, creates architecture documentation, and collaborates with sales, customer success, engineering, and project teams. The role supports implementation handoffs, develops external endpoints, influences platform extensibility, and ensures solutions align with security, regulatory, and healthcare interoperability standards.

Interns contribute to full-stack software development for a SaaS healthcare platform using Python, Vue.js, and RESTful APIs. Responsibilities include designing, coding, testing, debugging, writing automated tests, resolving bugs, using GenAI tools, participating in code reviews, and learning CI/CD, containerization, monitoring, and AI-agent practices. The role is based in Montreal with a hybrid office model and includes mentorship, collaboration, and participation in agile team rituals.

Develop and maintain full-stack SaaS features with a primary focus on Python development. Responsibilities include coding, testing, debugging, code reviews, production monitoring, issue resolution, automated testing, technical roadmap contributions, and collaboration with product and engineering teams. The role requires ownership from design through production, participation in future on-call rotations, and continuous improvement of software quality, scalability, and maintainability.

Build and maintain high-quality full-stack product features using Python and JavaScript. Design, code, test, debug, monitor, and improve scalable software in collaboration with development teams. Contribute to technical roadmaps, code reviews, automated testing, production support, incident response, and continuous delivery. The role also involves using AWS, Docker, CI/CD pipelines, SQL databases, and performance-optimized queries while participating in on-call rotations.

Manages strategic relationships with large SaaS customers, guiding implementation, adoption, ROI, retention, and account growth. Builds executive-level partnerships, monitors customer health, resolves escalations, delivers quarterly business reviews, identifies upsell opportunities, and coordinates internal teams to improve customer outcomes. The role requires customer success or account management experience, SaaS or post-acute software knowledge, strong communication skills, and practical use of AI tools.

Design, build, deploy, and scale AI-enabled workflows and agent-based automation across Sales, Marketing, Customer Success, and RevOps. Own backlog, integrate and optimize revenue tech (HubSpot, Gong, ChurnZero), measure impact with dashboards, document playbooks, and apply AI governance and monitoring to ensure reliable, ethical production systems that drive deal velocity and revenue outcomes.

Process fortnightly Australian payroll end to end across two entities using ADP, including starters, terminations, leave, overtime, deductions, compliance, reconciliations, journals, and discrepancy resolution. Support month-end and audits, respond to employee payroll queries, collaborate with Finance and People & Culture, and gradually gain exposure to global payroll, process improvements, and system implementations.

Own the evolution of HubSpot and the broader go-to-market technology ecosystem. The role designs scalable system architecture, redesigns revenue processes, translates business requirements into workflows, establishes governance, advises cross-functional leaders, evaluates AI-enabled tools, and supports adoption of process improvements. It requires 4–6 years of revenue or sales operations experience, hands-on CRM expertise, strong analytical and stakeholder management skills, and practical AI experience.

Lead commercialization and go-to-market strategy for the US Home Care market. Develop positioning, messaging, value propositions, competitive differentiation, customer insights, sales enablement, and product launch strategies. Partner cross-functionally with Product, Sales, Marketing, Customer Success, Finance, and Education Services to improve win rates, contract value, adoption, expansion, and retention. Apply AI tools responsibly to improve work quality and efficiency.

Leads technical design and hands-on development of customer integrations, connector automations, custom exports, workflow flows, and file-based interfaces. Owns data accuracy and auditability, mentors developers across teams, guides complex cross-functional projects, and represents Engineering in customer discussions. Identifies repetitive customer-specific work for productization and automation, adopts AI engineering tooling, and feeds field insights into Product and Solution Architecture.

Join as a Junior Fullstack Developer contributing to product features alongside senior engineers. Assist in designing, coding, testing, debugging, and resolving bugs. Use GenAI tools, pair-program, participate in code reviews, write automated tests, and follow CI/CD, containerization, and monitoring practices. Participate in team rituals and learn modern development workflows while being mentored.

Leads the ANZ Support organization across four functional streams, improving team engagement, retention, leadership capability, SLAs, CSAT, resolution times, and wait times. Owns critical customer escalations, develops support strategy and transformation roadmaps, and applies AI, automation, and self-service to improve customer and employee experiences. Partners with Customer Success, Product, Engineering, and global stakeholders to deliver sustainable outcomes.

Design, implement, test, and maintain enterprise Android applications (Kotlin). Provide technical leadership, mentor teammates, define technical roadmap, monitor production, support incident rotation, and improve automated testing and maintainability.

The Staff Data Engineer will design and implement scalable data pipelines, mentor junior engineers, and enhance data system performance and architecture.

Lead and grow a product or platform engineering team, owning end-to-end delivery, technical quality, AI-first development practices, cross-functional collaboration, roadmap execution, and operational reliability while coaching engineers and driving engineering standards.

Lead North American accounting and reporting under IFRS for Canadian and U.S. entities. Manage month/quarter/year-end close, revenue recognition (IFRS 15) for SaaS subscriptions, tax filings, audits, intercompany accounting, and coaching the accounting team. Partner with FP&A and Revenue Ops to improve processes via NetSuite, automation, and AI-enabled tools.

Design, implement, test, and maintain full‑stack features in a SaaS product. Provide technical leadership, mentor peers, influence product technical roadmap, monitor production, improve testing practices, and participate in future on‑call rotations.

Lead delivery of complex AlayaCare Cloud implementations for US customers: manage project plans, risks, scope, training, testing, and adoption. Guide configuration, deliver training (on-site and remote), facilitate AlayaCare University enablement, drive user engagement and satisfaction, and support cross-functional handoffs and team upskilling. Travel as required for on-site work.