Jobs at AlayaCare

Supports Revenue Cycle Management and billing services for SaaS customers. Responsibilities include developing RCM best practices, training customer-facing teams, supporting implementations, configuring and validating billing workflows, managing escalations, analyzing root causes, and advising customers on billing and payer processes. The role also partners with product and support teams, mentors peers, and contributes to managed service optimization and new offerings.

Supports employees and managers with routine People questions, employee lifecycle changes, HRIS data, workforce reporting, employment documentation, payroll directives, and People programs. The role also identifies opportunities to simplify or automate HR workflows using AI and HR technology, while escalating sensitive matters appropriately and maintaining confidentiality.

Performs bank reconciliations across global entities, investigates discrepancies, validates financial data migrations, and ensures accurate general ledger recording. Supports system testing, audits, reporting, and treasury projects while improving financial controls and processes. Collaborates with cross-functional teams to resolve data issues and maintain reliable banking and treasury information across multiple currencies.

Manage customer collections, payment applications, account reconciliations, and dispute resolution. Analyze receivables aging and collection performance to support cash-flow forecasting, reconcile receipts to the general ledger, assist with month-end close, and improve processes and controls. The role also requires professional customer communication, accurate financial recordkeeping, and responsible use of AI tools while protecting privacy and security.

Serves as the strategic People Business Partner for North America's Revenue organization, advising leaders on employee relations, organizational design, workforce planning, succession, talent strategy, performance, and organizational change. Leads complex investigations, HR initiatives, workforce analytics, manager training, and responsible AI adoption in People practices. Mentors associate People Business Partners and champions fair, inclusive talent decisions.

Lead customer-facing software implementation projects, including discovery, requirements gathering, workflow design, platform configuration, reporting, testing, and user training. Advise customers, manage complex engagement components, deliver consulting recommendations, identify additional services opportunities, and coach Implementation Specialists. The role requires English and French fluency, customer leadership communication, project multitasking, travel, occasional weekend work, and hybrid attendance in Greater Montreal.

Assist with designing, coding, testing, debugging, and maintaining full-stack software features for home healthcare intake and marketplace products. Use GenAI tools, write automated tests, investigate bugs, participate in code reviews and pair programming, and learn CI/CD, Docker, containerization, and monitoring practices while collaborating with technical and non-technical teammates.

Senior software engineer on a Level 3 escalation team, investigating complex product issues, resolving defects, building support automation, and improving application reliability. The role involves Python and PHP development, JavaScript/Vue.js work, production monitoring, root-cause analysis, automated testing, and collaboration with Support, Product, and Engineering. It also includes mentoring support specialists, technical leadership, code reviews, and participation in an on-call rotation.

Process fortnightly Australian payroll end to end across two entities, including starters, terminations, leave, overtime, deductions, PAYG, superannuation, STP, and workers’ compensation. Reconcile payroll data and journals, perform validation checks, support month-end and audits, answer employee queries, and collaborate with global teams. The role offers exposure to Canadian and international payroll, process improvements, AI tools, and future payroll system implementations.

Develop complex iOS applications as part of a feature team, spending most of the time coding. Responsibilities include technical leadership, code reviews, mentoring, architecture and component reuse, production monitoring, automated testing, roadmap contributions, product collaboration, and support rotation. The role requires deep iOS experience, enterprise application expertise, strong communication, technical decision-making, and bilingual French-English proficiency. Kotlin Multiplatform and test automation experience are preferred.

Leads the technical direction and implementation of DevSecOps and cloud security across AWS, Kubernetes, Cloudflare, Terraform, and CI/CD environments. Responsibilities include security architecture, WAF and edge protection, vulnerability management, detection engineering, incident response, threat modeling, AI security, compliance automation, and security design reviews. The role also mentors engineers and influences organization-wide security standards for healthcare data and regulated environments.

Lead product marketing strategy and execution for the US Home Care business. Own the tri-annual release process, develop positioning and competitive differentiation, build buyer personas and journeys, and create internal enablement materials. Partner with Product, Sales, Customer Success, Education, and Marketing to drive feature adoption, retention, launch effectiveness, and commercial impact. Conduct market research, support thought leadership, refine pricing and packaging, and responsibly apply AI tools.

Designs scalable SaaS solutions based on customer requirements, leads discovery workshops with technical stakeholders, creates architecture documentation, and collaborates with sales, customer success, engineering, and project teams. The role supports implementation handoffs, develops external endpoints, influences platform extensibility, and ensures solutions align with security, regulatory, and healthcare interoperability standards.

Design, build, deploy, and scale AI-enabled workflows and agent-based automation across Sales, Marketing, Customer Success, and RevOps. Own backlog, integrate and optimize revenue tech (HubSpot, Gong, ChurnZero), measure impact with dashboards, document playbooks, and apply AI governance and monitoring to ensure reliable, ethical production systems that drive deal velocity and revenue outcomes.

Lead commercialization and go-to-market strategy for the US Home Care market. Develop positioning, messaging, value propositions, competitive differentiation, customer insights, sales enablement, and product launch strategies. Partner cross-functionally with Product, Sales, Marketing, Customer Success, Finance, and Education Services to improve win rates, contract value, adoption, expansion, and retention. Apply AI tools responsibly to improve work quality and efficiency.

Leads technical design and hands-on development of customer integrations, connector automations, custom exports, workflow flows, and file-based interfaces. Owns data accuracy and auditability, mentors developers across teams, guides complex cross-functional projects, and represents Engineering in customer discussions. Identifies repetitive customer-specific work for productization and automation, adopts AI engineering tooling, and feeds field insights into Product and Solution Architecture.

The Staff Data Engineer will design and implement scalable data pipelines, mentor junior engineers, and enhance data system performance and architecture.

Lead and grow a product or platform engineering team, owning end-to-end delivery, technical quality, AI-first development practices, cross-functional collaboration, roadmap execution, and operational reliability while coaching engineers and driving engineering standards.

Lead North American accounting and reporting under IFRS for Canadian and U.S. entities. Manage month/quarter/year-end close, revenue recognition (IFRS 15) for SaaS subscriptions, tax filings, audits, intercompany accounting, and coaching the accounting team. Partner with FP&A and Revenue Ops to improve processes via NetSuite, automation, and AI-enabled tools.

Design, implement, test, and maintain full‑stack features in a SaaS product. Provide technical leadership, mentor peers, influence product technical roadmap, monitor production, improve testing practices, and participate in future on‑call rotations.