Jobs at AlayaCare

Design, build, deploy, and scale AI-enabled workflows and agent-based automation across Sales, Marketing, Customer Success, and RevOps. Own backlog, integrate and optimize revenue tech (HubSpot, Gong, ChurnZero), measure impact with dashboards, document playbooks, and apply AI governance and monitoring to ensure reliable, ethical production systems that drive deal velocity and revenue outcomes.

Process fortnightly Australian payroll end to end across two entities using ADP, including starters, terminations, leave, overtime, deductions, compliance, reconciliations, journals, and discrepancy resolution. Support month-end and audits, respond to employee payroll queries, collaborate with Finance and People & Culture, and gradually gain exposure to global payroll, process improvements, and system implementations.

Own the evolution of HubSpot and the broader go-to-market technology ecosystem. The role designs scalable system architecture, redesigns revenue processes, translates business requirements into workflows, establishes governance, advises cross-functional leaders, evaluates AI-enabled tools, and supports adoption of process improvements. It requires 4–6 years of revenue or sales operations experience, hands-on CRM expertise, strong analytical and stakeholder management skills, and practical AI experience.

Lead commercialization and go-to-market strategy for the US Home Care market. Develop positioning, messaging, value propositions, competitive differentiation, customer insights, sales enablement, and product launch strategies. Partner cross-functionally with Product, Sales, Marketing, Customer Success, Finance, and Education Services to improve win rates, contract value, adoption, expansion, and retention. Apply AI tools responsibly to improve work quality and efficiency.

Leads technical design and hands-on development of customer integrations, connector automations, custom exports, workflow flows, and file-based interfaces. Owns data accuracy and auditability, mentors developers across teams, guides complex cross-functional projects, and represents Engineering in customer discussions. Identifies repetitive customer-specific work for productization and automation, adopts AI engineering tooling, and feeds field insights into Product and Solution Architecture.

Build and scale a strategic procurement function: develop policies, run RFPs, select and negotiate with suppliers, manage vendor relationships and contracts, monitor procurement metrics, identify cost savings, and partner with Finance. Drive process improvements, supplier performance, and adoption of AI tools to improve procurement efficiency.

Lead procurement function for a growing SaaS company: develop policies, run RFPs, select and negotiate with suppliers, manage vendor relationships, analyze spend for savings, and partner with finance on budgeting and forecasting.

Join as a Junior Fullstack Developer contributing to product features alongside senior engineers. Assist in designing, coding, testing, debugging, and resolving bugs. Use GenAI tools, pair-program, participate in code reviews, write automated tests, and follow CI/CD, containerization, and monitoring practices. Participate in team rituals and learn modern development workflows while being mentored.

Leads the ANZ Support organization across four functional streams, improving team engagement, retention, leadership capability, SLAs, CSAT, resolution times, and wait times. Owns critical customer escalations, develops support strategy and transformation roadmaps, and applies AI, automation, and self-service to improve customer and employee experiences. Partners with Customer Success, Product, Engineering, and global stakeholders to deliver sustainable outcomes.

Design, implement, test, and maintain enterprise Android applications (Kotlin). Provide technical leadership, mentor teammates, define technical roadmap, monitor production, support incident rotation, and improve automated testing and maintainability.

The Staff Data Engineer will design and implement scalable data pipelines, mentor junior engineers, and enhance data system performance and architecture.

Lead and grow a product or platform engineering team, owning end-to-end delivery, technical quality, AI-first development practices, cross-functional collaboration, roadmap execution, and operational reliability while coaching engineers and driving engineering standards.

Lead North American accounting and reporting under IFRS for Canadian and U.S. entities. Manage month/quarter/year-end close, revenue recognition (IFRS 15) for SaaS subscriptions, tax filings, audits, intercompany accounting, and coaching the accounting team. Partner with FP&A and Revenue Ops to improve processes via NetSuite, automation, and AI-enabled tools.

Design, implement, test, and maintain full‑stack features in a SaaS product. Provide technical leadership, mentor peers, influence product technical roadmap, monitor production, improve testing practices, and participate in future on‑call rotations.

Provide first-level technical support for employees via Slack and a ticketing system. Troubleshoot hardware, software, and access issues across Linux, Windows, and macOS. Manage onboarding/offboarding, maintain hardware inventory and shipping, document procedures, and responsibly use AI tools to streamline repetitive tasks.

Lead delivery of complex AlayaCare Cloud implementations for US customers: manage project plans, risks, scope, training, testing, and adoption. Guide configuration, deliver training (on-site and remote), facilitate AlayaCare University enablement, drive user engagement and satisfaction, and support cross-functional handoffs and team upskilling. Travel as required for on-site work.

Work on professional-services-led SaaS implementations for large enterprise customers: gather requirements, design workflows, configure the platform, test, train users, mitigate risks, produce documentation, and help keep projects on time and on budget.