Associate People Business Partner

At AlayaCare, we’re more than a fast-growing SaaS company: we’re a team of passionate people transforming home care. Our cloud-based platform enables care providers around the world to deliver better outcomes for their clients.

With more than 600 employees across Canada, the United States, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare gives you the opportunity to grow your impact, skills, and career.

We take ownership for outcomes and follow through. We turn complexity into useful results, pairing sound analysis with practical recommendations. We stay curious and adaptable, continuously seeking better ways of working through the responsible use of AI and technology. We look for candidates with hands-on experience using AI tools who can demonstrate how they've improved the efficiency, quality, or impact of their work. 

Above all, we work across teams, give and receive feedback constructively, and commit once decisions are made. We balance initiative with sound judgment and diligence, keeping the impact on customers, care providers, and colleagues in mind. 

As an Associate People Business Partner, you’ll help shape a better employee experience by making People processes simpler, smarter, and more effective. You’ll be a go-to resource for employees and managers, support a small client group, and help the broader People Business Partner team turn priorities into action.

Reporting to the Senior Manager, People Business Partnerships, this is an opportunity to build hands-on HR experience, develop trusted relationships across the business, and explore how AI and automation can transform the way we work. If you’re curious, proactive, and excited to make an impact while building the foundation for a future People Business Partner career, this role is for you.

• Act as the first point of contact for employees and managers in for a defined client group (approximately 20 employees) on routine People processes and inquiries. 
• Assist leaders with interpreting HR policies, guidelines, and processes, escalating complex or sensitive matters to the appropriate PBP or senior People leader. 
• Coordinate employee lifecycle administration, including new hires, transfers, leaves, organizational changes, and terminations. 
• Prepare employment verification letters and other routine employee documents. 
• Coordinate exit interview and exit survey administration, document themes, and promptly flag sensitive issues to the appropriate HRBP. 
• "Support workforce and organizational data needs by preparing headcount reports, org charts, and trackers for the PBP team and business leader 
• Provide broader support to PBP’s through data preparation, program coordination, tracker maintenance, and follow-up on assigned actions. 
• Take ownership of recurring administrative People tasks and trackers, documenting each process and proposing ways to simplify or automate i 
• Translate HR communications, policies, training materials, and other documents, ensuring accuracy, clarity, and cultural relevance. 
• Support consistent, timely, and fair People practices, including performance, calibration, and year-end processes, by preparing accurate data, trackers, and documentation for the PBP team and business leaders. 
• Identify opportunities to leverage AI and automation to streamline repetitive, manual, or error-prone processes, improving efficiency, accuracy, and the overall employee experience. 
• Use AI-enabled tools and HR technology to support efficient workflow management and reduce administrative and transactional tasks. 
• Support engagement initiatives, organizational culture, and other cross-functional People priorities. 
• Maintain confidentiality and exercise sound judgment when handling employee information.  

What great looks like in this role 

• You are humble and hungry. You are eager to learn, open to feedback, and driven to grow. 
• You own your work. You follow through on what you commit to, and when something slips or you’re unsure, you flag it early and fix it. 
• You are curious about AI. You try new tools on your own, spot repetitive manual work, and find a better way to do it. 
• You care about accuracy. Every employee record, letter, and directive you touch is right, and you handle employee information with discretion. 
• You are agile and flexible. You pivot calmly when priorities change. 
• You think of the employee or manager on the other end of every request as your client. 

What success looks like in your first year 

• Employee data in the HRIS is accurate, complete, and up to date, supported by routine data-quality checks. 
• You are a trusted first point of contact for your client group, resolving routine questions quickly and escalating the right matters at the right time. 
• Lifecycle changes, letters, and payroll directives are processed accurately and on time. 
• The recurring manual tasks you take on are documented, and several are simplified or automated using AI and other tools. 
• You are building the skills to support a client group more independently as a People Business Partner. 

• Minimum of 2 years in an HR Coordinator role or equivalent administrative HR position, with exposure to employee relations, talent development, and performance management. 
• A bachelor’s degree in Human Resources Management, Industrial Relations, or a related field.
• CHRA/CPHR designation is an asset. 
• Basic knowledge of Canadian employment legislation; exposure to US employment practices is an asset. 
• Demonstrated ability to manage confidential employee information with accuracy, discretion, and sound judgment. 
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on time-sensitive requirements. 
• Excellent communication and interpersonal skills, with the ability to build trusted relationships with employees, managers, and People & Culture colleagues. 
• Exposure to talent, performance, engagement, onboarding, or other People programs, with the ability to support consistent and timely execution. 
• Comfort using AI tools in day-to-day work, with the curiosity to experiment without being asked and the ability to spot manual, repetitive workflows that can be automated; able to explain what you tried, what worked, and what you learned. Sound judgment on confidentiality when using AI with employee information 
• Fluency in French and English, with strong written translation skills an asset. 
• Humble, hungry, and eager to learn: takes ownership, welcomes feedback, and stays agile and flexible when priorities shift.  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and their families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

We believe in transparency, feedback, and assuming good intentions. Here, you’ll feel safe sharing your ideas and career goals. You’ll be supported in reaching them through mentorship, career mobility, and our philosophy of promoting from within.

We place a high value on flexibility and well-being. From Wellness Fridays to volunteer time off and flexible vacation, we make sure you have space to recharge, contribute to your community, and live your best life.

• Equity in a growing, well-funded company.
• Comprehensive benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top-up and family support programs.

We celebrate diverse perspectives and foster belonging through our DEIB initiatives, Diversity, Equity, Inclusion, and Belonging. Employee-led events, summits, and social activities, both in person and virtual, create meaningful connections across our global teams.

This role is based in Toronto. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Apply today and join a company making a real difference in the future of home and community care. This role isn’t for you? Share it with someone who could be a great fit.

AlayaCare uses AI tools during its hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is automatically declined, you may request a human review.

We’re committed to creating a workplace where everyone feels at home. If you need an accommodation during the application process, please contact [email protected].