Jobs at Airtel Africa plc

Drive zone revenue by acquiring GSM and Airtel Money customers, expanding distribution and franchise network, managing retail trade, supervising field sales team, executing sales programs, and ensuring brand and operational standards.

Lead contact centre quality and training activities: perform remote random audits, ensure training effectiveness, manage quality processes, communicate updates, analyze call drivers, run quizzes, produce weekly/monthly reports, and drive resource planning to improve customer satisfaction and operational efficiency.

Manage and grow strategic relationships with the company's largest corporate customers. Act as primary point of contact to build long-term partnerships, identify customer needs, and drive revenue through tailored solutions and account retention.

Lead and shape corporate communications and CSR strategy; advise on all communication and CSR matters; manage PR agency and high-level stakeholder relationships; oversee new media initiatives; mentor, coach and develop the communications team.

Designs, implements, and manages sales programs to drive subscriber acquisition, revenue, and market share. Monitors performance, runs incentives and campaigns, develops dashboards and reports, supports product launches and go-to-market, and collaborates with cross-functional teams to improve channel performance and stakeholder engagement.

Lead corporate sales strategy and execution: forecast revenue, grow fixed data and corporate/multinational accounts, design data strategy, set budgets and targets, manage and develop sales teams, optimize processes, and present business plans to executive management.

Lead design and delivery of compensation and benefits programs: plan and prioritize compensation projects, perform simulations and analysis, ensure compliance with regulations, manage budgets and vendors, and provide stakeholder engagement and industry benchmarking.

Drive acquisition, retention and revenue growth for corporate accounts in the South-South region through daily client visits, presentations, upsell/cross-sell of corporate products, relationship management, competitor analysis, timely reporting, billing follow-up, and revenue assurance.

Lead and oversee compliance for Airtel Money Chad, ensuring regulatory adherence, anti-money laundering and KYC controls, policy development, risk mitigation, and liaison with regulators and internal teams.

Manage and grow mid-market accounts by engaging management-level stakeholders, mapping customer strategy to Airtel solutions, selling core and add-on services, defending revenue against competitors, conducting competitor analysis, and delivering regular executive reviews to meet and exceed account revenue targets.

Prepare and post accurate GL entries, perform month‑on‑month analysis, manage reconciliations (BRS, CIH, CIT), produce management cash and sales reports, submit ICOFR certifications, coordinate issue resolution, handle shop e‑value deallocation, NDC and debt swap processes, and ensure customers adhere to credit terms.

Lead customer experience for Airtel Money across channels. Manage customer lifecycle, retention programs, monitor and test product journeys, improve self-care (IVR, website, app), ensure SLA delivery, meet satisfaction and churn targets, oversee operations and stakeholder reporting.

Lead and grow zonal sales operations, drive commercial performance, build customer relationships, meet revenue targets, and execute Airtel's sales strategies within the zone.

Coordinate trade marketing and alternative channel activities for Airtel in N'Djamena. Support execution of in-store and channel campaigns, liaise with sales teams and partners, monitor channel performance, and provide regular reporting to improve channel effectiveness.