Jobs at Airtel Africa plc

Leads Airtel Money’s corporate and SME ecosystem development by sourcing and managing business partners, merchants, and corporate customers. Drives adoption of bulk payments, cash collection, mobile agriculture, and other digital financial products. Identifies new business opportunities, develops proposals, supports product design and integrations, manages mAgri service growth, and strengthens client retention through relationship management and collaboration with technical and operations teams.

Leads Airtel Money enterprise partner acquisition and business development in Tanzania. Owns revenue, margin, market growth, product strategy, pricing, business cases, RFPs, negotiations, launches, regulatory and contractual workstreams, and strategic partnerships. Manages internal teams, vendors, integrators, outsourced channels, service-level agreements, customer experience, and business development executives. Requires enterprise sales experience in financial services, with mobile money experience preferred.

Leads Airtel Money customer acquisition, usage, retention, business intelligence, and performance reporting. Develops dashboards, data models, reports, automations, and data extraction processes using enterprise data sources. Analyzes customer, agent, product, revenue, market, and KPI trends to support commercial strategy and executive decision-making. Oversees data quality, governance, reporting standards, and BI platform development while partnering with IT, vendors, and commercial teams.

Prepare and post accurate GL entries, perform month‑on‑month analysis, manage reconciliations (BRS, CIH, CIT), produce management cash and sales reports, submit ICOFR certifications, coordinate issue resolution, handle shop e‑value deallocation, NDC and debt swap processes, and ensure customers adhere to credit terms.

Manage and grow strategic relationships with the company's largest corporate customers. Act as primary point of contact to build long-term partnerships, identify customer needs, and drive revenue through tailored solutions and account retention.

Lead and grow zonal sales operations, drive commercial performance, build customer relationships, meet revenue targets, and execute Airtel's sales strategies within the zone.

Lead design and delivery of compensation and benefits programs: plan and prioritize compensation projects, perform simulations and analysis, ensure compliance with regulations, manage budgets and vendors, and provide stakeholder engagement and industry benchmarking.

Lead and oversee compliance for Airtel Money Chad, ensuring regulatory adherence, anti-money laundering and KYC controls, policy development, risk mitigation, and liaison with regulators and internal teams.

Lead and shape corporate communications and CSR strategy; advise on all communication and CSR matters; manage PR agency and high-level stakeholder relationships; oversee new media initiatives; mentor, coach and develop the communications team.

Coordinate trade marketing and alternative channel activities for Airtel in N'Djamena. Support execution of in-store and channel campaigns, liaise with sales teams and partners, monitor channel performance, and provide regular reporting to improve channel effectiveness.

Lead corporate sales strategy and execution: forecast revenue, grow fixed data and corporate/multinational accounts, design data strategy, set budgets and targets, manage and develop sales teams, optimize processes, and present business plans to executive management.

Lead contact centre quality and training activities: perform remote random audits, ensure training effectiveness, manage quality processes, communicate updates, analyze call drivers, run quizzes, produce weekly/monthly reports, and drive resource planning to improve customer satisfaction and operational efficiency.