Jobs at Airtel Africa plc

Lead RAN quality and performance optimization for 2G/4G/5G networks: monitor KPIs, perform drill-down analysis, manage capacity and customer complaints, assess feature trials, and report QoS metrics to meet regulatory and service targets.

Drive territory sales by executing retail and distribution business plans to achieve subscriber, revenue, and market-share targets across Voice, Data, and Airtel Money. Recruit and manage retailers, agents, distributors and trade channels; ensure product availability, brand visibility, POS rollout, promotions, and serviceability. Provide market intelligence, coaching, reporting, and dealer relationship programs to meet operational benchmarks.

Lead end-to-end talent acquisition and workforce planning, build talent pipelines, run recruitment metrics and reporting, manage onboarding and employee engagement initiatives, ensure legal compliance and HR systems accuracy.

Lead the region's P&L and commercial strategy across sales, marketing, Airtel Money and support functions. Drive customer-focused growth, competitor positioning, network strength, cross-functional collaboration and people leadership to deliver results.

Lead B2B reporting, monthly revenue/KPI consolidation, deep-dive and product performance analyses, churn and inactivity insights, automation of reporting, data quality checks, and upskilling OPCO revenue analysts to support commercial growth and product decisions.

Lead contact centre quality and training activities: perform remote random audits, ensure training effectiveness, manage quality processes, communicate updates, analyze call drivers, run quizzes, produce weekly/monthly reports, and drive resource planning to improve customer satisfaction and operational efficiency.

Manage and grow strategic relationships with the company's largest corporate customers. Act as primary point of contact to build long-term partnerships, identify customer needs, and drive revenue through tailored solutions and account retention.

Lead and shape corporate communications and CSR strategy; advise on all communication and CSR matters; manage PR agency and high-level stakeholder relationships; oversee new media initiatives; mentor, coach and develop the communications team.

Lead corporate sales strategy and execution: forecast revenue, grow fixed data and corporate/multinational accounts, design data strategy, set budgets and targets, manage and develop sales teams, optimize processes, and present business plans to executive management.

Lead design and delivery of compensation and benefits programs: plan and prioritize compensation projects, perform simulations and analysis, ensure compliance with regulations, manage budgets and vendors, and provide stakeholder engagement and industry benchmarking.

Lead and oversee compliance for Airtel Money Chad, ensuring regulatory adherence, anti-money laundering and KYC controls, policy development, risk mitigation, and liaison with regulators and internal teams.

Prepare and post accurate GL entries, perform month‑on‑month analysis, manage reconciliations (BRS, CIH, CIT), produce management cash and sales reports, submit ICOFR certifications, coordinate issue resolution, handle shop e‑value deallocation, NDC and debt swap processes, and ensure customers adhere to credit terms.

Lead and grow zonal sales operations, drive commercial performance, build customer relationships, meet revenue targets, and execute Airtel's sales strategies within the zone.

Coordinate trade marketing and alternative channel activities for Airtel in N'Djamena. Support execution of in-store and channel campaigns, liaise with sales teams and partners, monitor channel performance, and provide regular reporting to improve channel effectiveness.