Teams at Airtel Africa plc

Drive zone revenue by acquiring GSM and Airtel Money customers, expanding distribution and franchise network, managing retail trade, supervising field sales team, executing sales programs, and ensuring brand and operational standards.

Lead contact centre quality and training activities: perform remote random audits, ensure training effectiveness, manage quality processes, communicate updates, analyze call drivers, run quizzes, produce weekly/monthly reports, and drive resource planning to improve customer satisfaction and operational efficiency.

Manage and grow strategic relationships with the company's largest corporate customers. Act as primary point of contact to build long-term partnerships, identify customer needs, and drive revenue through tailored solutions and account retention.