Jobs at airpay payment services

Own end-to-end onboarding, implementation, configuration, training, and post-launch customer success for a portfolio of dental practices. Lead project plans, timelines, and stakeholder engagement, drive adoption and product usage, conduct regular business reviews and account health checks, and identify opportunities for retention and growth.

Lead technical direction, architecture, and engineering culture for a rapidly growing healthcare platform. Build and scale web applications, deploy to AWS, implement CI/CD and infrastructure-as-code, optimize performance and caching (Redis/ElastiCache), maintain databases, review code, drive refactors, triage bugs, and provide operational leadership.

Provide phone, email, and chat support for dental clinics using AirPay: troubleshoot product issues, educate users, triage and escalate technical cases, maintain knowledge base, and ensure timely customer communication while covering west coast hours.

Lead design and implementation of web and RPA automation for healthcare payment workflows, integrating payer websites and practice systems. Architect automation solutions, manage projects end-to-end, mentor engineers, collaborate with product and operations, and drive continuous improvements in eligibility verification, claims processing, payments, and reconciliation.

Perform high-volume outbound and inbound outreach to qualify leads, research target accounts, and set meetings for Account Executives. Manage prospect data in Salesforce, collaborate with Marketing and RevOps, and continually improve outreach through learning and industry knowledge to build pipeline and hit KPIs.

Manage end-to-end rollouts of payer data enhancements: partner with engineering, payer operations, and customer success to create playbooks, configure deployments, troubleshoot issues, project-manage data transitions, and improve data performance to boost customer satisfaction and product adoption.

Drive full sales cycle for AirPay's B2B dental SaaS: prospecting, high-volume outbound calls, demos, closing deals, onboarding customers, using HubSpot CRM, and helping develop sales/marketing collateral. Uncapped commission; first-year OTE $140K+.