Teams at airpay payment services

Provide phone, email, and chat support for dental clinics using AirPay: troubleshoot product issues, educate users, triage and escalate technical cases, maintain knowledge base, and ensure timely customer communication while covering west coast hours.

Manage end-to-end rollouts of payer data enhancements: partner with engineering, payer operations, and customer success to create playbooks, configure deployments, troubleshoot issues, project-manage data transitions, and improve data performance to boost customer satisfaction and product adoption.

Own end-to-end onboarding, implementation, configuration, training, and post-launch customer success for a portfolio of dental practices. Lead project plans, timelines, and stakeholder engagement, drive adoption and product usage, conduct regular business reviews and account health checks, and identify opportunities for retention and growth.