Teams at airpay payment services

Own end-to-end onboarding, implementation, configuration, training, and post-launch customer success for a portfolio of dental practices. Lead project plans, timelines, and stakeholder engagement, drive adoption and product usage, conduct regular business reviews and account health checks, and identify opportunities for retention and growth.

Lead technical direction, architecture, and engineering culture for a rapidly growing healthcare platform. Build and scale web applications, deploy to AWS, implement CI/CD and infrastructure-as-code, optimize performance and caching (Redis/ElastiCache), maintain databases, review code, drive refactors, triage bugs, and provide operational leadership.

Provide phone, email, and chat support for dental clinics using AirPay: troubleshoot product issues, educate users, triage and escalate technical cases, maintain knowledge base, and ensure timely customer communication while covering west coast hours.