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Aircall is the phone system for modern business.
The Role
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
As a Technical Consultant at Aircall, you will be a key partner to our Sales, Customer Success, and Solutions Engineering teams, driving the technical success of our EMEA enterprise and corporate customers. You will be instrumental in optimizing the Aircall platform for our clients, ensuring seamless integrations, and fostering long-term customer satisfaction. This role demands a proactive individual who can not only build and maintain healthy service pipelines but also identify and advance opportunities, contributing to successful deal closures and enhanced delivery efficiency.
You will be responsible for the technical aspects of the full sales cycle and delivery in the EMEA region, from initial discovery and solution design to implementation, ongoing pipeline management, and successful delivery. This includes a strong emphasis on understanding customer needs, designing effective solutions, and ensuring high-quality outcomes.
Key responsibilities
- Customer-Centric Solutions: Place customers at the heart of your decisions. Work directly with EMEA customers to build strong business relationships and address their Aircall implementation, integration, and advanced product customisation needs. Deeply understand their requirements, options, and pain points to deliver tailored solutions.
- Technical Expertise & Integration Champion: Consult on advanced Aircall usage, front-end development, and complex client integration requirements. Map customer processes and tools to connect Aircall with their existing workflows, transforming their communication platform into a powerful productivity tool.
- Solution Development & Maintenance: Build, maintain, and optimize custom solutions either in Aircall or via low-code platform like make.com. Proactively identify opportunities to improve service effectiveness and speed, ensuring efficient and effective delivery without compromising quality.
- Pipeline Management & Forecasting: Manage a pipeline of technical opportunities, providing accurate forecasting and proactively driving activities to close business in collaboration with the sales team.
- Low-Code Proficiency: Utilize low-code platforms like Make.com to build and automate workflows and integrations.
- Continuous Improvement: Embrace a beginner's mind by questioning assumptions, exploring with curiosity, and breaking down complex challenges to their core elements.
- Knowledge Sharing & Collaboration: Hone your craft by becoming an expert in Aircall's market and product. Build internal documentation to empower teams with technical expertise. Share your knowledge generously and collaborate with Customer Success, Product Management, and Tech teams to channel client feedback and solutions into future Aircall product updates.
- Cross-Functional Partnership: Work closely with Solutions Engineering & Channel Partners to enable complex technical implementations and ensure maximum success.
- Community Contribution: Contribute to the developer platform by creating and sharing materials, solutions, and services with the community.
Qualifications
- Technical Acumen: Basic knowledge of VoIP technology, including SIP, RTP, QoS, Codecs, and WebRTC. A solid understanding of at least 1 coding language (e.g., Javascript, Ruby, Python) and the ability to read and interpret code & APIs. Familiarity with web servers and databases.
- Problem-Solving & Analytical Skills: You are curious and critical, driven by a desire to understand the "why" behind customer needs. You approach challenges by breaking them down to their core elements (first principles) before synthesizing solutions.
- Organizational & Delivery Excellence: You are extremely organized and focused on efficient and effective delivery, with a proven track record of managing complex projects and multiple stakeholders. You deliver impactful outcomes that exceed expectations.
- Communication & Collaboration: You communicate transparently, collaborate openly, and engage in respectful debate to challenge assumptions and refine ideas. You can effectively communicate technical concepts to both technical and non-technical audiences, from C-suite executives to end-users.
- Adaptability & Resilience: You thrive in a dynamic environment, embracing change and ambiguity with confidence and clarity. You stay flexible and resilient, leading others through uncertainty.
- Growth Mindset: You are self-critical, benchmark against the best, and continuously seek to improve your skills and knowledge. You are comfortable using AI to augment and accelerate your work.
- Experience: Previous experience as a Technical Account Manager, Technical Support Manager, or Professional Services Specialist within a tech company is a great plus. If you work in Sales or CS but always coded on the side and wanted to become more technical, this role can be a great fit for you.
- Enthusiasm: You bring enthusiasm, fun, and a positive attitude to your work.
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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The Company
What We Do
Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Why Work With Us
At Aircall, we’re equally thrilled by our ambitious goals, and by the journey that will lead us there. Our culture is rooted in our mission: we believe that now more than ever, good communication has the ability to make a difference. We’re learning, trying, and improving every day.
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