Jobs at Africa Specialty Risks

Leads the application support team and provides hands-on technical and functional support for underwriting, claims, and enterprise applications. Responsibilities include incident and ticket management, troubleshooting, system monitoring, upgrades, integrations, documentation, user training, stakeholder communication, UAT, release activities, and continuous improvement. The role manages SLAs, coordinates with vendors and technical teams, and prioritizes application enhancements aligned with business needs.

Maintains and improves exposure aggregation data, dashboards, quality controls, reporting, and realistic disaster scenario outputs for specialty insurance portfolios. Performs data cleaning, enrichment, monitoring, reconciliations, event-response analysis, and exposure reporting across policy, location, peril, and geographic dimensions. Collaborates with underwriting, pricing, claims, actuarial, finance, operations, and technology teams to resolve data issues, strengthen governance, and improve reporting processes.

Leads business change initiatives from discovery through implementation, coordinating stakeholders, business, technology, and third-party teams. Manages requirements, delivery plans, risks, issues, dependencies, change impacts, readiness, communications, adoption, and transition into operations. Facilitates workshops, translates business needs into practical solutions, and supports continuous improvement across programme and enablement practices.

Manages corporate governance, company secretarial activities, statutory records, Board and Committee support, and second-line oversight of programme and project change. Leads risk-owned projects, maintains risk governance documentation, coordinates project handovers to operations, and provides operational risk support. Advises senior leadership and committees on enterprise risk, governance, delivery risks, controls, and regulatory requirements across multiple jurisdictions.

Supports Credit Control through receivables and payables analysis, premium collection monitoring, aged debt and cash flow reporting, performance analysis, and process improvement. Collaborates with Finance, brokers, underwriting teams, and capacity providers. Uses Excel, Unit4/Navigator, banking systems, Power Automate, Mail Merge, and Visio to produce reports, identify overdue premiums, track upcoming payments, and improve operational processes.

Provide first-line technical and functional support for finance applications and business solutions. Troubleshoot incidents, monitor application performance and data flows, manage tickets and SLAs, document procedures, train users, and coordinate with IT, vendors, and business stakeholders. Support testing, releases, updates, and continuous improvement while gathering requirements and prioritizing product enhancements.