Teams at Africa Specialty Risks

Leads the application support team and provides hands-on technical and functional support for underwriting, claims, and enterprise applications. Responsibilities include incident and ticket management, troubleshooting, system monitoring, upgrades, integrations, documentation, user training, stakeholder communication, UAT, release activities, and continuous improvement. The role manages SLAs, coordinates with vendors and technical teams, and prioritizes application enhancements aligned with business needs.

Maintains and improves exposure aggregation data, dashboards, quality controls, reporting, and realistic disaster scenario outputs for specialty insurance portfolios. Performs data cleaning, enrichment, monitoring, reconciliations, event-response analysis, and exposure reporting across policy, location, peril, and geographic dimensions. Collaborates with underwriting, pricing, claims, actuarial, finance, operations, and technology teams to resolve data issues, strengthen governance, and improve reporting processes.

Leads business change initiatives from discovery through implementation, coordinating stakeholders, business, technology, and third-party teams. Manages requirements, delivery plans, risks, issues, dependencies, change impacts, readiness, communications, adoption, and transition into operations. Facilitates workshops, translates business needs into practical solutions, and supports continuous improvement across programme and enablement practices.