All Teams

Adyen Account Management Team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

Adyen Employee Perspectives

Payments you trust + People you know

The real advantage is the dedicated team that works beside you.

The people who know your business, anticipate what’s next, and make every launch, shift, or expansion easier. Your dedicated account manager and team of specialists come included as standard, at no extra cost. With local expertise, dedicated support, and white-glove service built in, you get a platform designed for growth and a team that stays accountable as you scale.

It’s how we deliver payments you trust, with people you know.

Our Collaboration

How enterprise leaders work day-to-day with their Adyen account teams

Explore videos here.

What real partnership looks like

  • Expert-led advice: Payments specialists with deep industry knowledge—so strategic advice stays aligned to your goals, not ours.
  • Local teams, real context: US and Canada-based account teams backed by global experts, bringing continuity, local insight and support that reflects how your markets operate.
  • Hands-on, white-glove service: From onboarding to expansion your team stays close; proactive, action-oriented, and accountable at every stage.
  • Focused attention: A low account-to-advisor ratio keeps context intact, decisions fast and execution tight—without constant handoffs.

 

Employee Reviews

Jon

Jon, Principal Account Manager


“Everyone contributes. There’s a lot of close collaboration among the internal squads, which I haven’t really seen much outside of Adyen.”


Tammy

Tammy, Account Manager


“We're not just doing renewals or collecting signatures. We're thinking about the long-term vision and partnership with our merchants.”

Emily

Emily, Senior Account Manager


“We really do operate as one team. We pride ourselves on being very flat, very open, and we actually do talk straight without being rude.”

Suzanne

Suzanne, Manager, Account Management


“You can always find subject matter experts here. No matter how specific the questions, somebody knows it. I have yet to stump anybody.”

Aman

Aman, Head of Account Management, NA


“We don't hide behind email, and we pick up the phone. What that really means is we're accountable, we act fast, and we have agency. We stand by that ethos.”

Jordana

Jordana, Senior Account Manager


“Everyone is happy to lend a hand, which makes it a joy coming into the office. I can't stress enough for me, and I think a lot of people would agree, how important that is day to day.”

Jeff

Jeff, Senior Account Manager


“I love that I have the autonomy to do my work and am trusted to do it well. I value being given the freedom to make good decisions that benefit Adyen and my merchants.”

What People Are Saying About Adyen

  • Autonomy: AMs are trusted with significant ownership and latitude to act for merchants, with the Adyen Formula emphasizing launching fast, iterating, and "creating your own path." This setup enables Account Management to make quick, merchant‑centric decisions without heavy bureaucracy.
  • Team Support: Collaboration is described as low‑ego and direct—"pick up the phone," "talk straight," and shared account coverage encourage quick coordination with product, risk, and engineering. Colleagues are often seen as accessible across time zones, reinforcing a one‑team model in Account Management.
  • Learning & Development: Continuous learning is built into the role through AM Academy and daily exposure to complex, multi‑market payment challenges. This environment accelerates commercial and technical growth for Account Managers.

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