Jobs at Acuity Insurance

Manage and execute Acuity's Voice of Customer programs: build and field Qualtrics surveys, maintain feedback workflows and platforms, collect and organize customer/agent feedback, update VOC dashboards/reports, and prepare summaries for stakeholders while supporting program administration.

Provide on-campus security presence, perform daily inspections, respond to alarms and emergencies, maintain access control and camera systems (Genetec), manage keys/access/cards, coordinate drills and emergency response teams, maintain AED/first aid supplies, update SDS records, assist events and liaise with emergency services.

Lead the vision and roadmap for Acuity's multi-org CRM platform, translate business priorities into scalable solutions, drive integrations, data governance, analytics enablement, stakeholder alignment, and manage the product backlog to increase adoption and measurable value.

Support execution and operations of internal communications channels, maintain governance, optimize usability and engagement, evaluate and roll out tools, analyze engagement data and produce reports, partner with strategists and stakeholders to guide channel use, educate contributors, and drive continuous improvement in employee communications and experience.

Designs, configures, and maintains IT systems for performance, availability, scalability, and security. Monitors system health, automates administration, troubleshoots complex issues, supports incident response and disaster recovery, ensures compliance, documents configurations, and mentors junior engineers.

The Systems Engineer on Database Administration will support database installations, optimization, maintenance, and work with teams to enhance query performance.

The role involves leading frontend development, maintaining UI components, overseeing CI/CD pipelines, mentoring engineers, and enhancing application performance in collaboration with cross-functional teams.

Conduct on-site loss control surveys, prepare objective reports, recommend risk-reduction measures, assist policyholders with safety programs and training, use industry standards (NFPA, OSHA, DOT) and maintain agency relationships while meeting productivity goals.

Design, configure, and maintain cloud infrastructure across Azure and AWS. Own IaC (Terraform, Ansible, PowerShell) and CI/CD pipelines, integrate source control and automated testing/security, implement governance and hybrid cloud solutions, deploy generative AI services, monitor performance, support disaster recovery, and collaborate with cross-functional teams to ensure secure, scalable, and compliant cloud platforms.

Serve as an HR business partner for assigned departments, leading employee relations matters including performance management, investigations, terminations, recordkeeping, engagement surveys, and training. Coach managers and employees, coordinate with Talent Acquisition, Learning & Development, and Benefits, support HR audits and vendor tasks, ensure compliance with employment law and confidentiality, and contribute to retention and career development initiatives.

Support maintenance, monitoring, and enhancement of commercial and personal lines insurance products. Draft and coordinate forms, endorsements, rates, and rules; prepare and submit filings and statistical reports; manage ISO reporting; implement regulatory changes; monitor industry trends; provide cross-functional guidance to ensure products remain competitive and compliant.

The Director of Internal Audit manages the audit department, providing assurance, and advisory services to improve operations and ensure compliance with standards.

The Network Engineer II designs, configures, and maintains network infrastructure, ensuring reliability, security, and performance while mentoring junior engineers and collaborating with teams on system implementations.

The Senior Software Engineer will design and implement Generative AI solutions, collaborate with teams, enhance AI applications, and mentor others in best practices.

Conduct on-site risk control surveys, prepare objective reports, analyze loss history and hazards, recommend and implement loss-reduction and safety training programs, assist underwriting and agents, use industry standards (NFPA, OSHA, DOT, A.M. Best), maintain agency relationships, and travel within assigned territory.

The Director of Finance oversees accounting projects, manages compensation plans, leads software implementations, and ensures compliance with financial regulations while reviewing accounting documentation and analyses.

Conduct on-site risk control surveys and prepare objective reports for commercial underwriting. Provide loss control recommendations, assist policyholders with hazard controls, develop safety and training programs, use industry technical resources, maintain agency contacts, meet productivity goals, and travel within the Metro Chicago territory.

Design, build, and maintain software applications; collaborate with engineers, analysts, and stakeholders; resolve bugs and production issues; write scalable, testable code; perform testing and debugging; produce technical documentation; mentor peers; participate in on-call rotation; leverage the team's data ecosystem to inform application design and improvements.