Jobs at Accordia Bank

Manages commercial loan portfolios by monitoring compliance, covenant performance, delinquencies, documentation, and technical exceptions. Supports loan production and renewals through financial statement analysis, cash flow and collateral assessment, credit presentations, underwriting, and due diligence. Collaborates with loan officers, credit administration, operations, compliance, clients, and vendors to maintain portfolio soundness and resolve outstanding issues.

Originates and closes SBA and USDA loans, advises clients on loan structure and eligibility, prepares complete underwriting packages, develops referral networks, and cross-sells banking products. Maintains client relationships, conducts prospecting and in-person calls, monitors SBA and USDA program changes, and applies expertise in credit analysis, tax returns, financial statements, cash flow, and loan underwriting.

Leads commercial deposit growth through treasury management solutions and proactive business development. Responsibilities include prospecting, closing new deposit relationships, identifying treasury opportunities, presenting proposals, negotiating pricing, growing existing balances, monitoring retention, maintaining CRM pipelines, and partnering with banking teams. The role requires knowledge of cash management products, deposit regulations, financial analysis, BSA/AML, and consultative selling, along with community networking and client visits.

Oversee Bank Secrecy Act and AML compliance for assigned fintech programs. Responsibilities include fintech due diligence, regulatory change coordination, risk assessments, AML/CFT requirement enforcement, SLA monitoring, issue remediation, and relationship management with internal teams and fintech partners. The role also supports program updates, committee participation, and compliance guidance for Banking-as-a-Service relationships.

Owns centralized live chat and customer-care email channels for a community bank. The role triages and resolves inquiries, manages ticketing workflows, establishes service standards, implements AI-assisted response tools, tracks performance metrics, ensures regulatory compliance, and partners with branch and department leaders. The manager will eventually oversee phone support, recruit and develop staff, and scale the client communications function.

Leads enterprise-wide process improvement and customer experience initiatives across banking operations, digital banking, lending, payments, and technology. Evaluates customer journeys, identifies workflow inefficiencies, applies Lean and Six Sigma methods, develops process documentation, and oversees quality assurance, UAT readiness, defect management, and implementation preparedness. Partners with cross-functional leaders to establish quality standards, drive organizational change, and report improvements to executive leadership.

Supports fintech partnership growth by sourcing and evaluating prospective partners, conducting financial, compliance, licensing, and risk due diligence, reviewing agreements, analyzing performance metrics, and assisting with onboarding and relationship management. The role also supports strategic initiatives, project execution, process improvements, and escalation of partner risks within a regulated banking environment.

Owns strategy, roadmap, operations, risk oversight, vendor management, commercial positioning, and fintech adoption for ACH origination and instant payment products, including FedNow and RTP. Leads cross-functional implementations, testing, incident response, compliance coordination, pricing, performance reporting, and relationships with technology teams and payment platform providers.