Teams at abcoffee

Own backend business operations and analytics, including POS and inventory systems, sales and BI reporting, menu and pricing performance, customer metrics, COGS visibility, and revenue optimization. Drive cross-functional process implementation, system integrations, data accuracy, operational reporting, and corrective actions across Finance, Supply Chain, Marketing, Product, Online Business, and IT teams.

Lead the end-to-end learning and development function across pan-India cafe outlets. Responsibilities include creating training strategies, onboarding baristas, developing SOPs and learning materials, conducting assessments, managing competency and individual development plans, maintaining training MIS, and supporting internal promotion pipelines. The role requires extensive travel, stakeholder coordination, and consistent execution of operational, service, grooming, and product training standards across regions.

Conduct internal and store audits across cafe outlets, reviewing cash handling, POS transactions, inventory, expenses, purchases, and operational controls. Identify discrepancies, financial leakages, and control gaps; reconcile stock records; prepare audit reports; recommend corrective actions; and coordinate with Finance and Store Operations to resolve observations. Perform surprise audits and track recurring issues while supporting preventive control implementation.