The Role
Own backend business operations and analytics, including POS and inventory systems, sales and BI reporting, menu and pricing performance, customer metrics, COGS visibility, and revenue optimization. Drive cross-functional process implementation, system integrations, data accuracy, operational reporting, and corrective actions across Finance, Supply Chain, Marketing, Product, Online Business, and IT teams.
Summary Generated by Built In
Key Responsibilities1. Backend Operations & Infrastructure
- Build, manage and streamline the backend operational structure across business functions.
- Oversee POS systems, inventory management, catalogue/menu management and menu engineering.
- Ensure menu hygiene, pricing accuracy and seamless integration of online delivery revenue channels.
- Manage onboarding and operational integration of third-party delivery platforms and POS systems.
- Oversee customer-facing backend platforms, including LED management, Google Business Profiles and payment solutions.
- Own sales analytics, MIS and Business Intelligence reporting across the organisation.
- Track and analyse key business metrics, including revenue, order volumes and target achievement.
- Monitor menu performance, including pricing, discounting, attachment rates, Average Order Value (AOV) and item contribution.
- Track application performance, customer funnels, conversion metrics and customer retention.
- Develop dashboards and reporting mechanisms to provide actionable business insights.
- Identify revenue opportunities and recommend strategies to improve business performance.
- Monitor inventory audit variances and ensure inventory data accuracy and hygiene.
- Track item discontinuation and product availability across outlets.
- Monitor operational metrics, including KPT/MFR, out-of-stock instances and operational compliance.
- Identify recurring operational gaps and coordinate corrective actions with relevant teams.
- Ensure accurate reporting and visibility of operational performance.
- Monitor Cost of Goods Sold (COGS) and contribution margins.
- Analyse pricing structures, discounting and profitability across menu categories.
- Establish and monitor pricing guardrails to ensure sustainable business margins.
- Identify cost optimisation opportunities and revenue improvement levers.
- Work closely with Finance and Supply Chain teams to improve cost visibility and profitability.
- Monitor customer-related metrics, including complaints, NPS and customer feedback.
- Track customer engagement, retention and funnel performance.
- Oversee backend customer management systems and Google Business Profiles.
- Coordinate with relevant teams to improve customer experience and resolve recurring issues.
- Collaborate with Supply Chain, Procurement & Supply Chain Management (PSCM), Finance, Marketing, Product, Online Business and IT teams.
- Drive cross-functional implementation of backend processes and operational improvements.
- Coordinate with stakeholders to ensure seamless integration of systems, processes and reporting structures.
- Identify process gaps and drive standardisation across business functions.
- Seamless functioning and integration of backend operational systems.
- Accuracy and reliability of sales, inventory and business reporting.
- Improved visibility into revenue, menu performance and customer metrics.
- Effective inventory hygiene and reduction of audit variances.
- Improved COGS visibility, contribution margins and pricing discipline.
- Timely identification of operational gaps and out-of-stock instances.
- Successful implementation of cross-functional processes and system integrations.
Technical Skills
- Advanced Excel proficiency is essential.
- Working knowledge of SQL and Python.
- Experience with Business Intelligence and dashboarding tools.
- Understanding of cloud-based automation and reporting systems.
- Strong data analysis, visualisation and reporting capabilities.
Functional Skills
- Strong understanding of backend business operations.
- Knowledge of supply chain, inventory management and revenue drivers.
- Understanding of POS systems, menu engineering and online delivery integrations.
- Ability to analyse business performance and translate data into actionable insights.
- Strong process management and problem-solving capabilities.
Stakeholder Management
- Excellent communication and coordination skills.
- Ability to work across multiple business functions.
- Strong ownership of process implementation and operational execution.
- Ability to manage multiple priorities in a fast-paced business environment.
- Bachelor's degree in Business Administration, Finance, Operations, Analytics or a related field.
- Prior experience in Business Operations, Business Analytics, Revenue Management or Backend Operations.
- Experience in QSR, F&B, retail, e-commerce or multi-outlet businesses would be preferred.
- Hands-on experience managing POS, inventory, sales reporting and BI systems.
- Experience working with cross-functional teams to implement business processes and technology solutions.
- Advanced MS Excel
- SQL
- Python
- Business Intelligence / Dashboarding Tools
- Cloud Automation Platforms
Role Expectation: The individual will own the backend business operations and analytics function, ensuring data accuracy, operational efficiency, revenue visibility and effective cross-functional execution as abcoffee scales its Pan-India presence.
Skills Required
- Advanced proficiency in Microsoft Excel
- Working knowledge of SQL
- Working knowledge of Python
- Experience with Business Intelligence and dashboarding tools
- Understanding of cloud-based automation and reporting systems
- Strong data analysis, visualization, and reporting capabilities
- Strong understanding of backend business operations
- Knowledge of supply chain, inventory management, and revenue drivers
- Understanding of POS systems, menu engineering, and online delivery integrations
- Strong process management and problem-solving capabilities
- Excellent communication and coordination skills
- Ability to work across multiple business functions
- Strong ownership of process implementation and operational execution
- Ability to manage multiple priorities in a fast-paced business environment
- Bachelor's degree in Business Administration, Finance, Operations, Analytics, or a related field
- Prior experience in Business Operations, Business Analytics, Revenue Management, or Backend Operations
- Experience in QSR, food and beverage, retail, e-commerce, or multi-outlet businesses
- Hands-on experience managing POS, inventory, sales reporting, and BI systems
- Experience implementing business processes and technology solutions with cross-functional teams
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
abcoffee is an Indian grab-and-go coffee company focused on making high-quality beverages available quickly at rationalized prices. Founded by Abhijeet, the brand launched with a single café in Versova in 2022 and has expanded to more than 80 outlets across five cities. Its mobile app supports pre-orders, reduces waiting time, and provides customers with exclusive daily deals, combining convenient retail service with digital ordering.
