Teams at AAA Missouri

Lead design, configuration, and implementation of Dynamics 365/CRM solutions. Run discovery workshops, translate requirements into functional specs, build/configure Power Platform apps and automations, perform testing and documentation, support end-users, and collaborate with developers to deliver projects on time.

Provide desktop technical support to end users: troubleshoot software/hardware issues, respond to tickets and calls, install/configure Windows and Office software, manage Office 365 accounts, perform baseload imaging, maintain peripherals, and document/resolve incidents while delivering Five Diamond customer service.

Provide desktop technical support to end users: troubleshoot software/hardware (Windows, Office 365, Outlook, Skype), reset passwords, manage Active Directory accounts, baseload and image computers, set up laptops/peripherals, document and track tickets, meet SLAs, and collaborate on projects while delivering Five Diamond customer service.