Jobs at 1GLOBAL

Lead the vision, roadmap, backlog, discovery, and delivery for a B2B Enterprise Portal. Conduct customer and UX research, shape UI and workflows with design, prioritize requests, define analytics and self-service capabilities, guide integrations with Jamf and Microsoft Intune, and collaborate with engineering and cross-functional teams on requirements, APIs, and acceptance criteria.

Build and maintain developer platform tooling in Go, GitLab CI pipelines, GitOps workflows with Argo CD, Crossplane compositions, and Kubernetes deployments. Own platform observability across metrics, logs, tracing, profiling, alerts, and dashboards. Manage APIs and OAuth2 clients, improve internal developer tooling, support production systems and on-call operations, document technical decisions, and mentor engineers.

Lead the implementation of security practices in cloud and hybrid infrastructure, focusing on AWS and Kubernetes security, continuous vulnerability management, and securely automating CI/CD pipelines.

Provides in-house legal advice on telecommunications, digital, platform, cybersecurity, privacy, licensing, roaming, spectrum, and consumer regulations across multiple jurisdictions. Advises product and business teams, supports market expansion and product launches, manages regulatory inquiries and consultations, coordinates external counsel, tracks EU regulatory developments, and maintains continuity during a nine-month maternity cover.

Support the presales team with customer requirements gathering, use-case validation, product documentation, presentations, and customer meetings. The role involves working across Sales, Product, and Delivery to explain IoT, eSIM, and connectivity solutions, with a development path toward a Junior Presales Specialist position.

Own revenue generation across existing customers, inbound opportunities, and partner channels in the DACH region. Manage upsell, cross-sell, renewals, quoting, negotiation, contract signing, and activation for small and mid-sized deals. Support resellers and distributors, qualify leads, hand larger opportunities to enterprise sales, and maintain accurate CRM pipelines and forecasts. The role requires fluent German and English, B2B sales experience, strong organization, and a target-driven approach.

Provides on-site first-line IT support and office administration. Responsibilities include preparing and troubleshooting laptops, peripherals, printers, networks, and meeting-room AV equipment; maintaining IT inventory; supporting onboarding and equipment recovery; managing office supplies, deliveries, contractors, repairs, access passes, invoices, and workplace safety. The role also coordinates facilities services and performs workstation assessments.

Manage the full lifecycle of technology and telecommunications incidents, including major incident response, investigation, impact assessment, stakeholder coordination, service restoration, RCA reporting, and corrective action tracking. Analyze operational trends and service-health metrics, improve incident processes and monitoring, and participate in a 24/7 on-call rotation.

Senior Site Reliability Engineer responsible for improving the reliability, scalability, observability, and resilience of global cloud and on-premises infrastructure. The role defines SLIs and SLOs, conducts failover and chaos testing, builds automated recovery and alerting systems, leads incident response and root-cause analysis, supports capacity planning and cost optimization, and collaborates with DevOps, infrastructure, networking, and security teams.

Processes telecom provisioning requests, activations, renewals, upgrades, terminations, number portability, and bulk requests. Maintains service-level performance, performs quality audits, creates user credentials, generates reports, communicates with internal and external stakeholders, and resolves blocking issues with internal teams and third parties.

Monitor and support CORE, RAN, and API connectivity networks; troubleshoot Voice, Data, SMS, and registration issues using telecom signaling traces and monitoring tools. Coordinate incident escalation with vendors and engineering teams, contribute to root-cause analysis and corrective actions, maintain technical documentation, and ensure SLA-compliant operations. Collaborate across network, engineering, and customer support teams while supporting evolving 5G, IoT, and virtualization technologies, including on-call rotations.

Optimize and assure global mobile core network performance across 2G, 3G, 4G/LTE, and 5G domains. Investigate incidents, outages, and service degradation; perform root cause analysis; manage network changes; improve monitoring, resilience, traffic management, and operational processes; and develop automation and recovery procedures. The role collaborates across engineering, operations, product, software, regulatory, and vendor teams and participates in a 24/7 on-call rotation.

Lead and mentor engineers while owning the architecture and development of full-stack applications using React, Next.js, and Node.js. Design scalable AWS-backed services, oversee CI/CD and reliability, establish coding and testing standards, collaborate with product managers, manage project priorities, and ensure timely delivery across multiple initiatives.

Lead strategy and execution for the eSIM Remote SIM Provisioning product portfolio. Own the roadmap, requirements, backlog, release scope, acceptance criteria, and trade-offs across consumer and M2M RSP capabilities. Translate GSMA standards and customer needs into scalable platform features while partnering with engineering, security, architecture, operations, and commercial teams. Drive compliance, reliability, lifecycle performance, and go-to-market readiness for telecom products.

Own AI and automation product initiatives for internal workflows and connectivity platforms. Lead discovery, define roadmaps and requirements, prioritize opportunities, and partner with AI, platform, security, and compliance engineers through delivery. Prototype solutions, establish evaluation and release criteria, manage sensitive-data and human-review requirements, and measure adoption, efficiency, and business impact. The role may later extend AI capabilities into customer-facing products.

Provides first- and second-tier support for telecommunications platforms and services, troubleshoots CORE and RAN network issues, manages incidents, escalates complex problems, maintains operational documentation, and collaborates with customer-facing and third-level technical teams during incident and crisis management. The role requires 24/7 shift availability and expertise in telecom signaling protocols.

Provides first- and second-tier support for telecom platforms and services in a 24/7 NOC environment. Troubleshoots CORE and RAN network failures, resolves support requests, documents configurations and procedures, escalates complex incidents, and collaborates with third-level teams, customers, and service delivery personnel. Participates in technical crisis management and incident response while helping mitigate customer impact.

Build and maintain reliable data models and ETL/ELT pipelines across AWS-based data lake layers. Ingest high-volume billing, CRM, network, and customer data; process Kafka events; develop dbt transformations; orchestrate workflows with Airflow; and implement data quality, monitoring, documentation, and reconciliation practices. Collaborate with stakeholders and engineers to deliver accurate, timely, traceable datasets for reporting and self-service analytics.

Build and maintain data models, ETL/ELT pipelines, and reliable streaming integrations for high-volume telecom and customer data. Develop transformations in dbt, orchestrate workflows with Airflow, write optimized SQL, and implement data quality, monitoring, documentation, and reconciliation processes. The role partners with the Central Data team to deliver accurate, timely, traceable datasets for reporting and self-service analytics.

Design, implement, and operate voice and services for mobile networks (GSM/UMTS/LTE/IMS). Deliver projects end-to-end, create HLD/LLD documentation, perform live implementations, optimize capacity and performance, manage interconnects, and coordinate with partners and cross-functional teams.