Teams at 1GLOBAL

Provides first- and second-tier support for telecommunications platforms and services, troubleshoots CORE and RAN network issues, manages incidents, escalates complex problems, maintains operational documentation, and collaborates with customer-facing and third-level technical teams during incident and crisis management. The role requires 24/7 shift availability and expertise in telecom signaling protocols.

Provides first- and second-tier support for telecom platforms and services in a 24/7 NOC environment. Troubleshoots CORE and RAN network failures, resolves support requests, documents configurations and procedures, escalates complex incidents, and collaborates with third-level teams, customers, and service delivery personnel. Participates in technical crisis management and incident response while helping mitigate customer impact.

Build and maintain reliable data models and ETL/ELT pipelines across AWS-based data lake layers. Ingest high-volume billing, CRM, network, and customer data; process Kafka events; develop dbt transformations; orchestrate workflows with Airflow; and implement data quality, monitoring, documentation, and reconciliation practices. Collaborate with stakeholders and engineers to deliver accurate, timely, traceable datasets for reporting and self-service analytics.