Jobs at 1-800 CONTACTS

Own the customer experience, product vision, roadmap, and go-to-market strategy for an app-based vision exam. Lead customer discovery, agile development, cross-functional collaboration, product analytics, compliance documentation, regulatory adherence, and feature launches. Partner with engineering, design, data science, marketing, ecommerce, legal, and compliance teams to deliver accessible consumer mobile experiences.

Build functional, testable AI-powered prototypes for mobile and web customer experiences. Research and integrate LLMs, conversational AI, recommendations, personalization, generative content, voice capabilities, APIs, cloud services, and customer data. Independently turn ambiguous concepts into proof-of-concepts, create reusable components, apply guardrails, and iterate based on customer and user feedback. Collaborate with marketing and design while using AI-native development tools to rapidly explore and validate new experiences.

Manage HR programs from planning through completion, including engagement, performance, wellness, charitable giving, surveys, and HR technology initiatives. Build project plans, coordinate stakeholders and vendors, track timelines and metrics, identify risks, improve processes, and use Monday.com, AI, and automation to streamline workflows. Partner with HR, Finance, Legal, IT, Internal Communications, and external providers while handling sensitive employee information with discretion.

Own the strategy, intake, prioritization, delivery, and impact measurement for internal operations products supporting fulfillment, supply chain, and customer support. Partner with Engineering, Data, Operations, and business stakeholders to develop systems that reduce cost and risk, improve operational processes, and enable revenue opportunities. Lead requirements, Agile development activities, cross-functional delivery, stakeholder communication, and product KPI definition.

Manage the end-to-end strategy, execution, optimization, testing, and reporting of YouTube advertising campaigns. Develop audience targeting, video-first creative strategies, and performance insights supporting brand and conversion goals. Provide paid social support across Meta and TikTok, collaborate with Creative, Analytics, and Paid Social teams, and translate campaign data into actionable recommendations.

Supports systems, applications, and infrastructure by monitoring performance, troubleshooting hardware, software, access, storage, and application issues, and administering Windows, cloud, endpoint, and business systems. Assists with releases, patching, backups, upgrades, documentation, automation, and security practices. Collaborates with IT and business teams while participating in a 24/7 on-call rotation.