Teams at 1-800 CONTACTS

Own the customer experience, product vision, roadmap, and go-to-market strategy for an app-based vision exam. Lead customer discovery, agile development, cross-functional collaboration, product analytics, compliance documentation, regulatory adherence, and feature launches. Partner with engineering, design, data science, marketing, ecommerce, legal, and compliance teams to deliver accessible consumer mobile experiences.

Build functional, testable AI-powered prototypes for mobile and web customer experiences. Research and integrate LLMs, conversational AI, recommendations, personalization, generative content, voice capabilities, APIs, cloud services, and customer data. Independently turn ambiguous concepts into proof-of-concepts, create reusable components, apply guardrails, and iterate based on customer and user feedback. Collaborate with marketing and design while using AI-native development tools to rapidly explore and validate new experiences.

Manage HR programs from planning through completion, including engagement, performance, wellness, charitable giving, surveys, and HR technology initiatives. Build project plans, coordinate stakeholders and vendors, track timelines and metrics, identify risks, improve processes, and use Monday.com, AI, and automation to streamline workflows. Partner with HR, Finance, Legal, IT, Internal Communications, and external providers while handling sensitive employee information with discretion.