Rose Velazquez | Nov 08, 2023

Software once had to be installed on-site at significant cost. Now, though, it’s available on-demand via the “cloud” — public, private or hybrid. That’s SaaS (software-as-a-service) in a nutshell, and it frees up companies to focus on more important things. Not only that, it’s highly scalable, automatically updated and cost efficient in that there’s no need for hardware or large on-site IT departments to handle maintenance.

Are there down sides? Sure. Relying on a third-party vendor for anything, including software, means opening the door to potentially poor customer service, security issues, service outages and other headaches. Nonetheless, countless companies have already embraced SaaS as a game-changer and many more will do so in the months and years ahead.

SaaS Cloud Computing

Software-as-a-Service (SaaS) is one of the three main pillars of cloud computing (and probably the most well-known). SaaS allows for “on-demand” access to information and cloud-based tools via third-party hosted applications over the Internet. Popular SaaS in cloud computing companies include Salesforce, Amazon AWS and NetApp.

“If someone asks me what cloud computing is, I try not to get bogged down with definitions,” Marc Benioff, founder and head of SaaS leader Salesforce has said. “I tell them that, simply put, cloud computing is a better way to run your business.”

Here are SaaS in cloud computing providers worth checking out.


Industry: Software, Travel Tech

Location: New York, NY 

Spotnana offers a Travel-as-a-Service that reduces costs and increases efficiency for business travel. The company’s single global instance allows travelers and agents to access the same information simultaneously — including negotiated rates, profiles and trips. The platform also allows users to manage bookings from anywhere in the world. 


Industry: IT Services, Software 

Location: Chicago, Illinois

CityBase’s SaaS platform makes it easier for government and utility customers to pay bills, request services and access real-time account information through a range of user interfaces. The company offers security as a core feature of its cloud-based platform that uses three fully redundant and geographically distributed AWS data centers. These redundancies allow customers to streamline their payment processes without worrying about data breaches or service outages.   


Industry: Information Technology

Location: Fully remote

What it does: Consensus Cloud Solutions helps its customers embrace digital transformation with a suite of cloud-based tools for handling activities like faxing, messaging and collecting e-signatures. While many of its solutions are designed to serve companies in the healthcare space, Consensus Cloud Solutions’ products also have applications for the finance, legal, insurance, manufacturing and real estate industries.


Industry: Information Technology, Logistics 

Location: Fully Remote 

What it does: Shippers, logistics consultants, and technologists have come together to produce a cutting-edge platform for supply chain management. Shippabo’s cloud technology enables businesses to pre-book shipments, monitor inventory levels, and maintain in-app communication. From ocean freight services to trucking, Shippabo’s experienced team has the connections and know-how to ensure every order reaches its destination safely.  


Industry: Productivity, Software 

Location: Fully Remote 

What it does: Almanac is simplifying online collaboration with a document editor that makes communication a breeze. Thousands of templates and various elements allow workers to customize each document. Plus, teams can effortlessly assign tasks, provide feedback, and share documents. Because Almanac values efficiency, every member can stay on top of group projects and align their efforts with the rest of the team. 


Industry: Information Technology

Location: Fully Remote 

What it does: More and more businesses have come to depend on cloud technology to maintain operations, so DoiT International is providing extra support through consultation and design services. Equipped with a team of experts, DoiT International is in a prime position to help companies find more efficient ways to navigate the cloud and save valuable resources in the process.


Industry: IT, Analytics, Cloud Data Services

Location: Charleston, South Carolina

What it does: Blackbaud offers software and services that facilitate online fundraising, marketing, communications, relationship management and other aspects of business operations for non-profit organizations like the American Red Cross and the Special Olympics. Its many products include Financial Edge NXT for accounting and the content management system onMessage.


Industry: Construction, IT, Project Management

Location: Carpinteria, California

What it does: Procore’s cloud-based management software for commercial, industrial and residential construction that lets users manage, review, edit and share crucial project data. Products include the document management platform Procore Drive and the drawing management application CurrentSet.


Industry: Government, Finance

Location: Ames, Iowa

What it does: Workiva offers cloud-based software for spreadsheets, word processing and presentations, as well as applications for reporting, linking, collecting and analyzing business data.  


Industry: Data Storage, IT

Location: Sunnyvale, California

What it does: NetApp’s SaaS offerings include backup for Microsoft Office 365, cloud backup solutions and private cloud storage as well as infrastructure tools like FlexPod and NetApp Advisor. Software maintenance and training are also available.


Industry: Home services (HVAC, plumbing, electrical)

Location: Glendale, California

What it does: ServiceTitan makes mobile business management software for the cloud that’s used by professionals in a variety of industries: plumbing, electrical, HVAC and others. In addition, it’s integratable with accounting software like Quickbooks.


Industry: File Sharing, Web Hosting, Productivity

Location: Redwood City, California

What it does: Box’s cloud platform facilitates content management and file sharing. It’s also easily integrated with other apps and systems, able to run management scripts and lets users collaborate with company colleagues or outside parties.


Industry: CRM, Analytics, AI

Location: San Francisco, California

What it does: Salesforce’s subscription-based business software provides on-demand CRM solutions. The company’s portfolio of products include Sales Cloud, Service Cloud and Marketing Cloud, Community Cloud and Analytics Cloud.


Industry: IT, PaaS

Location: Santa Clara, California

What it does: ServiceNow offers cloud-based IT service management and process automation software that lets companies define, structure, manage and automate operational services.  


Industry: Information Services, IT

Location: San Francisco, California

What it does: Oracle’s suite of cloud applications gives users and complete and unified view of their business by merging such functions as finance, human resources and supply chain to optimize end-to-end experiences. It’s also scalable and “future proof” via the use of AI, blockchain and IoT technology.


Industry: Analytics, Hardware, IT

Location: Armonk, New York

What it does: IBM’s quickly deployed SaaS applications offer users cognitive analytics, innovative business processes and improved customer experiences across the board — from HR and marketing to finance and IT. They’re also designed with security and scalability in mind.


Industry: Finance, HR

Location: San Francisco, California

What it does: Workday provides a variety of SaaS solutions for human resources, payroll and financial management.  It also offers professional services automation capabilities and analytics capabilities that help users glean and distribute insights from finance and HR data.


Industry: IT, Analytics

Location: San Francisco, California

What it does: Splunk’s SaaS products help companies and organizations obtain real-time operational intelligence. Its Splunk Cloud lets users automate the collection and indexing of machine data to improve operations and performance; employ smart algorithms to gain better insights; apply AI and machine learning to datasets; and keep data secure via Splunk’s encrypted cloud or another storage location.  


Industry: Marketing, Analytis

Location: San Mateo, California

What it does: SurveyMonkey is an online survey SaaS provider whose enterprise services include data analysis, consumer-focused marketing and brand management.


Industry: Productivity, Video Conferencing

Location: San Jose, California

What it does: Zoom’s SaaS solutions include cloud-based communications tools such as video conferencing, online meetings, group messaging and HD conference room video that’s flexible and scalable.


Industry: Retail, E-commerce

Location: Ottawa, Ontario, Canada

What it does: Shopify is an SaaS commerce platform through which users can get a birds-eye view of their businesses and customers across all channels. In addition, it facilitates product and inventory, order and payment processing and more.


Industry: IT, Telecom

Location: Nashville, Tennessee

What it does: Microsoft’s Cloudscale365 offers a suite of always accessible cloud computing software, including apps like Excel, PowerPoint and Word (live-streamed or on desktop). It also allows users to access and share (documents, contacts, calendars, etc) from a computer or smartphone as well as communicate via Skype.  


Industry: Big Data, Analytics

Location: Seattle, Washington

What it does: Tableau’s cloud-hosted analytics platform lets users publish dashboards, share insights, deploy interactive visualizations to uncover new opportunities and more. Additionally, its natural language-based Ask Data tool answers questions in the form of a viz — or worksheet/dashboard.


Industry: Publishing, Web Development

Location: San Francisco, California

What it does: WordPress is adaptable and scalable SaaS publishing software that lets users create website or blogs free of charge. Users can also process payments, build marketing plans and design online portfolios to showcase their work.


Industry: IT, Web Hosting

Location: Seattle, Washington

What it does: AWS SaaS services offer users an elastic pay-for-use environment on which to build optimized solutions, extreme scalability and constant availability, and security and privacy bolstered by a robust data center and network architecture.


Industry: Cleantech

Location: Chicago, Illinois

What it does: Sphera provides operational software for environmental performance, product stewardship and operational risk. Its goals are safer employees, healthier communities, more sustainable products, profitable growth and stronger brands.


Industry: Productivity, Messaging

Location: San Francisco, California

What it does: Slack offers cloud-based communication services and tools that lets users create teams and communicate them internally or externally. The can also attach files to conversations, have video chats, share screens and communicate via mobile app.


Industry: Customer Service

Location: San Francisco, California

What it does: Zendesk is a customer service platform that offers an array of SaaS products, including Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Message and Zendesk Explore on a platform that’s designed to grow and scale.  


Industry: Productivity, Video Conferencing

Location: Goleta, California

What it does: GoToMeeting is a cloud-based software tool for online meetings that lets users — sales professionals, IT managers, business owners — engage in face-to-face conversations, share screens, video conference in high-def and more. It’s available via desktop or mobile.


Industry: Customer Service, Analytics

Location: Palo Alto, California

What it does: Medallia’s software helps numerous major brands collect, analyze and act on customer feedback. Tools that facilitate those processes include Medallia Ask Now, Medallia Insights Suite and Admin Suite.

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