When it comes to software, selling is only half the job. Tech companies also need people who can make sure customers stick around and get their money’s worth. That’s where customer success professionals come in — whose job is to guide clients through onboarding, while deploying products and explaining their nuances, helping solve technical snags as they come up and improve long-term retention.
Nowadays, these roles are largely remote, as much of this work happens over video calls and digital collaboration tools with customers and colleagues spread across multiple time zones. The global CRM market alone is valued at roughly $100 billion. Companies involved in everything from cybersecurity to cloud computing are looking for customer success specialists who can translate tech jargon and build client trust. These are some of the top names to know.
Top Companies Hiring Remote Customer Success Roles
Salesforce
GitLab
Block
ServiceNow
Samsara
Companies Hiring Remote Customer Success Roles
Industry: Customer Relationship Management
Salesforce is largely responsible for turning relationship management software into a $100 billion global business that holds 20 percent of the market. With more than 150,000 customers worldwide, the company is hiring CSMs to help large organizations roll out Sales Cloud, Service Cloud and Agentforce, with remote roles across several U.S. states.
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Industry: Customer Engagement
Twilio makes the software that lets businesses build text messaging, voice calls and other customer communications into their apps. Working with more than 10 million developers and 300,000 global enterprises, the company’s customer success positions work directly with developers to integrate those APIs and keep messages from getting blocked by carriers.
Industry: Internet of Things (IoT)
Whether it’s trucks, heavy machinery, warehouses, delivery routes or field crews, Samsara connects physical operations to the cloud. It uses GPS trackers, cameras and equipment sensors to give businesses a real-time picture of activity across their fleets and facilities. Current remote customer success openings include midmarket and enterprise positions, with managers overseeing portfolios of 100 to 200 accounts.
Industry: Marketing, Sales and Customer Relationship Management
HubSpot started in 2006, primarily offering inbound marketing software, and has since expanded into tools that carry out full-fledged email campaigns, sales tracking, customer service and website management. Today, its software helps nearly 300,000 businesses across 135 countries manage customer relationships, with openings for managerial roles that oversee Spanish-speaking markets in Latin America and Mexico.
Industry: Fintech
From independent retailers running checkout through Square to consumers moving money through Cash App, Block has built a fintech ecosystem that reaches 50 million users. Square alone holds nearly a third of the U.S. digital point-of-sale market. Its fully distributed, headquarters-free customer success team guides those merchants through onboarding, hardware setup and daily payment operations.
Industry: Payment Processing
Stripe processes nearly $2 trillion in payment volume, facilitating transactions for millions of businesses worldwide. To keep that infrastructure useful, customer success teams help everyone from startups to global brands launch products, expand internationally and iron out the technical challenges of scaling up.
Industry: Networking, Cybersecurity and Enterprise IT
Cisco’s networking technology helps power a billion connected devices worldwide. The company supplies routers, switches, firewalls, wireless systems and cybersecurity software to manage infrastructures behind everyday business operations. Its customer experience team has advertised remote positions focused on cybersecurity, observability and IT.
Industry: Digital Workflow Automation
ServiceNow’s digital workflows are used by 85 percent of the Fortune 500, giving its customer success team a hand in some of the world’s largest enterprise tech deployments. Currently, the company is hiring for both executive- and manager-level remote roles designed to help clients as they bring more of their IT, HR and business operations onto the ServiceNow platform.
Industry: DevSecOps
Remote work isn’t a perk at GitLab — it’s central to the company’s structure. Its DevSecOps platform hosts more than 50 million registered users, including half of the Fortune 100, unifying code creation, CI/CD pipelines and automated security testing into a single environment. The job of its distributed customer success team is to assist organizations in making the most of said software development and security tools.
Industry: IT Infrastructure
HPE built three of the world’s fastest exascale supercomputers and is expanding its AI business with turnkey infrastructure for large-scale model training and distributed inference. Its new AI Grid, developed with Nvidia, is designed to connect thousands of inference sites across regional and edge networks. Its remote customer success team helps clients through highly technical deployments whether it’s liquid-cooled server clusters or distributed file systems.
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