Businesses across all sectors strive to provide the best quality products and services to customers, but the work doesn’t stop after a successful sales pitch. Managing customer relationships is essential for maintaining a loyal customer base, enough so that organizations hire talent for this specific task.
Customer success managers are responsible for a key aspect of sustaining any business. Their responsibilities extend beyond providing the troubleshooting assistance customary to customer service representatives. CSMs aim to fortify strategic partnerships with customers, working with them throughout the lifecycle to introduce product features and services that can meet their evolving needs.
From onboarding and problem solving to engagement and performance assessments, CSMs collaborate closely with the customers keeping their organizations in business. Companies across the country are hiring for customer success roles, with in-person and remote opportunities available. Read on to learn more about these growing businesses looking for customer-facing talent.
Top Companies Hiring Customer Success Managers
- Cloudflare
- Black Kite
- Radar
- Drata
- Spectrum
- Definitive Healthcare
- Homebot
- Akeneo
- Esper
- HiBob
Top Companies Hiring Customer Success Managers
Akeneo provides product experience management tools to businesses, helping brands and retailers scale their commerce initiatives with its cloud-based platform. The company’s solutions encompass AI-powered product data enrichment, an app marketplace, partner network and more to help its customers craft elevated product experiences.
Cloudflare is a provider of cloud-based connectivity solutions, helping companies’ websites, apps, AI agents, and networks operate more quickly and securely. Its Connectivity Cloud platform blocks billions of online threats for organizations of all sizes each day and grants them complete visibility across their entire digital footprint.
Spectrum is a connectivity company providing customers across 41 states with internet, mobile, video and voice services. Its residential and business offerings are powered by its nationwide Spectrum Fiber Broadband Network, ensuring fast, reliable and secure connection services.
Drata is a California-based provider of autonomous cybersecurity solutions. It deploys AI agents to help companies automate compliance, manage internal and external risk and continually improve their security posture. Drata’s platform enables control monitoring, scalable compliance across multiple frameworks and automation of repetitive manual tasks.
Esper is a software company helping government and industry customers analyze public policy, engage with citizens, streamline the policymaking process and track outcomes. The Austin-based company focuses on government operations and data-driven decision-making, working to help facilitate a dynamic and flexible policymaking system that encourages innovation and collaboration.
Radar is a New York-based company offering geolocation solutions to enterprises. It serves customers across gaming, travel, restaurants, retail and more industries through geofencing tools, map integrations and AI-enabled products that help them engage with customers, protect against fraud and optimize their operations.
Black Kite is a cybersecurity platform offering third-party risk management solutions. Its platform serves over 500 global customers, analyzing their supply chains to pinpoint risks within complex vendor ecosystems. The technology gives companies evidence-based insights that can help them act faster, reduce exposure and stop risks before they spread.
Definitive Healthcare is headquartered in Massachusetts and provides market intelligence solutions to customers in the healthcare industry. The company’s data platform is designed to streamline delivery of insights for physicians and facilities, helping them accelerate their business operations. Definitive Healthcare partners with pharmaceutical, biotechnology and medical device companies.
Denver-based Homebot helps real estate organizations retain clients and generate referrals. Serving mortgage lenders, real estate agents, banks, credit unions, loan servicers and the like, Homebot’s platform is built to strengthen client relationships and help homeowners and homebuyers build wealth through homeownership.
HiBob works to help HR teams at mid-size businesses engage with, develop and retain skilled talent. The company’s data-driven platform is designed to support global, remote and collaborative work models, and it serves more than 4000 companies worldwide.
