Businesses across all sectors strive to provide the best quality products and services to customers, but the work doesn’t stop after a successful sales pitch. Managing customer relationships is essential for maintaining a loyal customer base, enough so that organizations hire talent for this specific task.
Customer success managers are responsible for a key aspect of sustaining any business. Their responsibilities extend beyond providing the troubleshooting assistance customary to customer service representatives. CSMs aim to fortify strategic partnerships with customers, working with them throughout the lifecycle to introduce product features and services that can meet their evolving needs.
From onboarding and problem solving to engagement and performance assessments, CSMs collaborate closely with the customers keeping their organizations in business. Companies across the country are hiring for customer success roles, with in-person and remote opportunities available. Read on to learn more about these growing businesses looking for customer-facing talent.
Top Companies Hiring Customer Success Managers
- Cloudflare
- Black Kite
- Radar
- Drata
- Spectrum
- Definitive Healthcare
- Homebot
- Akeneo
- Esper
- HiBob
Top Companies Hiring Customer Success Managers
Radar is a New York-based company offering geolocation solutions to enterprises. It serves customers across gaming, travel, restaurants, retail and more industries through geofencing tools, map integrations and AI-enabled products that help them engage with customers, protect against fraud and optimize their operations.
Cloudflare is a provider of cloud-based connectivity solutions, helping companies’ websites, apps, AI agents, and networks operate more quickly and securely. Its Connectivity Cloud platform blocks billions of online threats for organizations of all sizes each day and grants them complete visibility across their entire digital footprint.
Spectrum is a connectivity company providing customers across 41 states with internet, mobile, video and voice services. Its residential and business offerings are powered by its nationwide Spectrum Fiber Broadband Network, ensuring fast, reliable and secure connection services.
Esper is a software company helping government and industry customers analyze public policy, engage with citizens, streamline the policymaking process and track outcomes. The Austin-based company focuses on government operations and data-driven decision-making, working to help facilitate a dynamic and flexible policymaking system that encourages innovation and collaboration.
Regal is a voice AI agent platform that allows businesses to build, improve and manage human-like AI agents for 24/7 customer engagement, complex workflow automation and improved customer lifetime value across various industries. Customer success managers at Regal partner directly with enterprise customers and forward deployed engineers to design AI agent strategy, expand use cases post-launch and tie every conversation to measurable business success outcomes.
Webflow’s AI-native visual development platform helps thousands of brands optimize their online presence. The company is investing in hiring customer success managers who can partner with product, engineering, sales and support team members to drive adoption and scale its enterprise customer base.
Black Kite is a cybersecurity platform offering third-party risk management solutions. Its platform serves over 500 global customers, analyzing their supply chains to pinpoint risks within complex vendor ecosystems. The technology gives companies evidence-based insights that can help them act faster, reduce exposure and stop risks before they spread.
Drata is a California-based provider of autonomous cybersecurity solutions. It deploys AI agents to help companies automate compliance, manage internal and external risk and continually improve their security posture. Drata’s platform enables control monitoring, scalable compliance across multiple frameworks and automation of repetitive manual tasks.
Definitive Healthcare is headquartered in Massachusetts and provides market intelligence solutions to customers in the healthcare industry. The company’s data platform is designed to streamline delivery of insights for physicians and facilities, helping them accelerate their business operations. Definitive Healthcare partners with pharmaceutical, biotechnology and medical device companies.
Akeneo provides product experience management tools to businesses, helping brands and retailers scale their commerce initiatives with its cloud-based platform. The company’s solutions encompass AI-powered product data enrichment, an app marketplace, partner network and more to help its customers craft elevated product experiences.
Denver-based Homebot helps real estate organizations retain clients and generate referrals. Serving mortgage lenders, real estate agents, banks, credit unions, loan servicers and the like, Homebot’s platform is built to strengthen client relationships and help homeowners and homebuyers build wealth through homeownership.
GitLab offers an AI-enabled DevSecOps platform, and the all-remote employer that’s recruiting customer success managers to join its global team. These professionals serve as trusted advisors to customers, focusing on driving adoption, measurable outcomes and long-term advocacy. The role requires close collaboration with the company’s product management, engineering, sales and professional services teams.
Gusto is an HR tech company focused on driving growth and operational efficiency for small and medium-sized businesses by developing software solutions that optimize functions ranging from payroll and time tracking to hiring and onboarding. Its technology supports more than 500,000 organizations.
HiBob works to help HR teams at mid-size businesses engage with, develop and retain skilled talent. The company’s data-driven platform is designed to support global, remote and collaborative work models, and it serves more than 4000 companies worldwide.
